Clovens Jn Francois

Grocery Team Leader

Publix Super Markets Inc

11.2018 - Current

Increased customer satisfaction by efficiently managing and organizing grocery department operations.
Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
Developed strong relationships with vendors to negotiate favorable pricing terms that directly benefited the company's bottom line.
Implemented loss prevention measures to minimize shrinkage while maintaining a positive shopping experience for customers.
Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
Ensured optimal product availability with diligent inventory management practices.
Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
Improved team productivity by implementing effective scheduling and task delegation strategies.
Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
Collaborated with store management to develop innovative solutions for improving overall store performance.
Enhanced store atmosphere, maintaining a clean and well-stocked grocery area for customer convenience.
Continuously sought opportunities for professional development, attending industry conferences and workshops to stay current on trends and best practices.
Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
Boosted sales through strategic merchandising and promotional displays in high-traffic areas.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
Successfully drove new product lines to increase annual profits by 10%.