C'Niyah Jacques
Davenport
Summary
Detail-oriented Pharmacy Technician known for strong adherence to HIPAA regulations and safety protocols. Proven track record in medication compounding and inventory management, ready to leverage skills to improve operational efficiency and patient care.
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Specialtyrx
Orlando, FL
02.2024 - 05.2026
- Processed and dispensed medications accurately following legal and regulatory guidelines.
- Assisted pharmacists in patient consultations, ensuring clarity of medication instructions.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Collaborated with healthcare providers to resolve medication discrepancies efficiently.
- Implemented workflow improvements that enhanced prescription processing speed and accuracy.
- Prepared customized medication formulations according to physician prescriptions and patient needs.
- Ensured compliance with safety protocols and regulatory guidelines during compounding processes.
- Compounded sterile IV medications following strict protocols to ensure patient safety.
- Assisted pharmacists in preparing and labeling intravenous solutions accurately.
- Maintained inventory levels of pharmaceutical supplies, ensuring timely restocking.
- Operated and calibrated pharmacy equipment to ensure precision in medication preparation.
- Processed prescription orders accurately to ensure timely medication delivery.
- Assisted pharmacists in preparing and dispensing medications with precision.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Apple Technical Advisor
Teleperformance USA
REMOTE
11.2021 - 02.2024
- Provided technical support for Apple products, ensuring customer satisfaction through efficient problem resolution.
- Diagnosed hardware and software issues, utilizing troubleshooting tools to enhance user experience effectively.
- Educated customers on product features and functionalities, improving overall product engagement and usage.
- Collaborated with team members to streamline support processes, increasing response times for customer inquiries.
- Maintained up-to-date knowledge of Apple technologies, contributing to informed assistance and accurate solutions.
- Analyzed customer feedback to identify common issues, driving improvements in service delivery and support protocols.
- Assisted in training new advisors, fostering a collaborative environment for knowledge sharing and skill development.
- Led initiatives to enhance service quality, resulting in consistent positive feedback from customers and peers alike.
- Managed high-volume inbound calls, ensuring timely resolution of inquiries and concerns.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Implemented feedback mechanisms to identify areas for service improvement and client satisfaction.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
Education
Associate of Science -
Concorde Career College
Orlando, FL01.2025
High School Diploma -
Miramar High School
Miramar, FL06.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- HIPAA
- Supply restocking
- Pharmacy and customer records management
- Drug safety
- Stocking shelves
- Pharmaceutical calculations
Timeline
Pharmacy Technician
Specialtyrx
02.2024 - 05.2026
Apple Technical Advisor
Teleperformance USA
11.2021 - 02.2024
Associate of Science -
Concorde Career College
High School Diploma -
Miramar High School