Coby Swindle
Norfolk,VA
Summary
Reliable candidate with transferable skills in customer service, teamwork, and problem-solving. Demonstrates adaptability through varied roles in retail and childcare, ensuring smooth operations and positive experiences for customers and children alike. Ready to contribute effectively while continuing to learn and grow in a supportive workplace. Enthusiastic individual with hands-on experience in customer service and team management. Engaged in training new staff and enhancing service protocols, leading to increased efficiency and customer loyalty. Eager to leverage practical skills and a positive attitude in a dynamic learning environment.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Cook-Out Franchise
Norfolk, VA
11.2025 - Current
- Supervised cashier team, ensuring efficient service and adherence to operational standards.
- Trained new cashiers on register operations and customer service best practices.
- Managed cash handling procedures, maintaining accuracy in transactions and reconciliations.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Implemented training protocols to improve staff performance and reduce errors at checkout.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Child Care Helper
Grace Bible Church
Norfolk, VA
03.2025 - Current
- Assisted in planning and executing age-appropriate activities for children.
- Provided support in maintaining a safe and clean environment for all children.
- Engaged with children to foster social skills and emotional development.
- Collaborated with team members to ensure smooth daily operations of child care programs.
- Adapted lesson plans based on children's interests and developmental needs.
- Supervised children during playtime, ensuring adherence to safety guidelines.
- Communicated effectively with parents regarding children's progress and daily activities.
- Adapted quickly to diverse needs of various children within the group setting, exhibiting flexibility and resourcefulness throughout daily tasks.
- Enhanced children''s emotional development by providing supportive guidance and encouragement.
- Partnered with parents to establish open communication lines, ensuring the continuity of care between home and childcare setting.
- Aided in the enhancement of gross motor abilities through active outdoor play and physical games.
Dishwasher Supervisor
A World Of Good
Norfolk, VA
08.2023 - 01.2024
- Supervised dishwashing operations ensuring adherence to health and safety standards.
- Trained and mentored new staff on efficient cleaning protocols and equipment usage.
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation of all dishes and utensils.
- Maintained organized workstations to streamline dishwashing processes and enhance efficiency.
- Collaborated with kitchen staff to meet high-volume demands during peak service hours.
- Adhered to safety protocols and hygiene standards to promote a safe working environment.
- Implemented time-saving techniques that improved workflow and reduced turnaround times for clean dishes.
- Conducted routine maintenance checks on dishwashing machinery to ensure optimal performance and prevent breakdowns.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Education
High School Diploma -
Granby High School
Norfolk05-2026
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Heavy lifting
- Product knowledge
- Workflow coordination
- Coaching and mentoring
- Motivational skills
- Adaptability and dependability
- Team collaboration
- Policy enforcement
- Multitasking and organization
- Empathy and patience
- Honest and dependable
- Reliable and responsible
- Active listening
- Adaptable and flexible
- Cooperative attitude
Timeline
Cashier Team Lead
Cook-Out Franchise
11.2025 - Current
Child Care Helper
Grace Bible Church
03.2025 - Current
Dishwasher Supervisor
A World Of Good
08.2023 - 01.2024
High School Diploma -
Granby High School