Summary
Overview
Work History
Education
Skills
Timeline
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CODY BOURGEOIS

Burley,ID

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

4
4
years of professional experience

Work History

SERVICE ADVISOR

YOUNG AUTOMOTIVE
08.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Maintain a good customer relationship at and outside of work.
  • manage techs and dispatch work


Truck Driver

Ratzlaff Farms
08.2020 - 08.2021
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Verified contents of inventory loads against Bills of Lading.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Sell Feed and maintain good customer relations

Truck Driver

Gary Blick Trucking
08.2019 - 08.2020
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized breakdowns and complex mechanical issues by inspecting trucks each day and completing routine maintenance.
  • Met DOT requirements by maintaining current records and documenting reportable incidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Education

GED -

West Salem High School
Salem, OR
03.2007

Skills

  • Data Entry
  • Vehicle Assessment
  • Customer Service
  • Technical Support
  • Service Estimates
  • Customer Retention
  • Computer Skills
  • Documentation and Reporting
  • Service Recommendations
  • Multitasking and Organization
  • Product Training
  • Work Order Interpretation

Timeline

SERVICE ADVISOR

YOUNG AUTOMOTIVE
08.2021 - Current

Truck Driver

Ratzlaff Farms
08.2020 - 08.2021

Truck Driver

Gary Blick Trucking
08.2019 - 08.2020

GED -

West Salem High School

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CODY BOURGEOIS