Cody Duval
Spokane Valley,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Service Advisor
Crash Champions Collision Repair Team
03.2022 - Current
- Develop estimates for collision and weather based automotive repairs
- Maintain customer communication and satisfaction
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handle customer issues with confidence, using complex problem solving and industry knowledge to provide effective resolution.
Paint Correction / Paint Prepper
River City Body & Paint
06.2019 - 03.2021
- Backed up refinish technicians by applying paint and touching up errors.
- Detailed painted vehicles before final delivery to customers.
- Determined paint flow, viscosity and coating quality using visual inspections.
- Applied stencils, computer-generated decals or other decorative items to finished products.
- Prepared vehicles for paint application by taping and masking different areas.
Tow Truck Operator
B&B Towing
09.2018 - 06.2019
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Detailer
River City Body & Paint
05.2017 - 09.2018
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained clean, tidy and safe work environment for all zones inside the repair facility.
Airframe Structural Mechanic
United States Navy
03.2013 - 03.2017
- Inspected aircraft daily to assess airworthiness.
- Performed routine equipment inspections and maintained and completed corrective actions by referring to workbooks and technical publications to determine specifications.
- Serviced and repaired hydraulic, pneumatic and structural aircraft components on multiple MH60-R Sikorsky helicopters.
- Trained and supervised junior sailors on airframe components and general sailor duties.
Education
No Degree - Undergraduate
Eastern Washington University
Cheney, WAHigh School Diploma -
East Valley High School
Spokane Valley, WA06.2011
Skills
- Team Collaboration
- Customer Relationship Management
- Attention to Detail
- Issue and Complaint Resolution
- Multitasking and Organization
- Quality Inspections
Timeline
Service Advisor
Crash Champions Collision Repair Team
03.2022 - Current
Paint Correction / Paint Prepper
River City Body & Paint
06.2019 - 03.2021
Tow Truck Operator
B&B Towing
09.2018 - 06.2019
Detailer
River City Body & Paint
05.2017 - 09.2018
Airframe Structural Mechanic
United States Navy
03.2013 - 03.2017
No Degree - Undergraduate
Eastern Washington University
High School Diploma -
East Valley High School
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