Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Maria Acosta

New York,NY

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Service Advisor

BRONX KIA
07.2023 - 11.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Developed and updated databases to handle customer data.
  • CASHIER

Crew Team Member

Bowlero
01.2022 - 05.2023
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Distributed necessary tasks and duties during each shift.
  • Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.

Assistant Teacher

82nd Street Academics
10.2022 - 03.2023
  • Early childhood care, Homework help, Dance activity, Math lesson, Reading, Front desk, Administrator
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Delivered supplementary lessons and practice assignments.
  • Monitored students during quizzes and tests.
  • Helped students explore concepts with engaging, learning-focused activities.

Admin

Watson hotel
10.2022 - 03.2023
  • Front desk, Kitchen
  • Sign in/out scanner, Receptionist, Reconnection, Donations
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored staff performance and provided feedback and guidance.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

McDonalds Crew Trainer

McDonald's
12.2019 - 12.2022
  • Train new employees
  • Cashier, Cafe area, Customer service, Food prep, Gel, Assistant Lead
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Developed and implemented successful onboarding program.

CSR - Customer Service Representative

PLS
08.2022 - 09.2022
  • Cashier, Western union
  • Exchange of checks, Money orders,
  • Experience with windows,excel ext..,
  • Money distribution,
  • Communication skills,
  • Receptionist,
  • Administration
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Role Model

Hudson Guild
07.2021 - 09.2021
  • Experience with kids from 4-15, Learn leadership skills, Decision making, Gain experience with public speaking and dealing with children and team members
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Led groups of children safely through variety of camp activities.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Performed staff evaluations and addressed areas for improvement.
  • Cultivated cordial relationships with campers' parents or guardians.
  • Recorded attendance and contacted parents regarding absent campers.
  • Answered phones quickly, addressing questions, taking messages and forwarding calls.
  • Supported campus events to increase student engagement and promote campus-wide initiatives.
  • Collaborated with student and faculty teams to develop strategies for student outreach.
  • Gained product knowledge from internal and external partner sessions to support students.
  • Assisted with responsibilities of running campus.
  • Analyzed problems, developed ideas and made decisions.
  • Worked on projects with real impact on students.

Model

Duran Academy
10.2019 - 03.2020
  • Stand, turn, and walk to demonstrate features of garments for audiences, Make many quick changes backstage and yet maintain a poised appearance before audiences, Dress in sample or completed garments, and select accessories, Apply makeup to face and style hair to enhance appearance, considering such factors as color, camera techniques, and facial features

Education

High School Diploma -

Manhattan Academy of Art and Language
Manhattan, NY
06.2022

Skills

  • Documentation and Reporting
  • Customer Retention
  • Customer Service
  • Quality Inspection
  • Listening Skills
  • Attention to Detail
  • Workflow Management
  • Records Oversight
  • Multitasking and Organization
  • Team Collaboration
  • Conflict Resolution
  • Data Processing
  • Records Management
  • Excellent Communication
  • Records Management
  • Invoicing and Billing
  • Front Desk Management
  • Cash Handling
  • Payment Processing
  • Front Office Management
  • Payment Collection
  • Customer Service Management
  • Reservation Management
  • Staff Supervision
  • Teamwork and Collaboration
  • Paperwork Processing
  • Consultative Sales
  • Scheduling
  • Product Knowledge
  • Stock Management
  • Money Handling Abilities
  • Critical Thinking
  • Coaching and Mentoring
  • Training Materials Development
  • Active Listening
  • Training Documentation
  • Team Leadership
  • Mentorship
  • Staff Education and Training
  • Food Safety Understanding
  • Safe Food Handling
  • Dress Code Enforcement
  • Workplace Safety
  • Kitchen Sanitation
  • Cleaning and Sanitation
  • Conflict Resolution Techniques
  • ID Verification
  • Cash Management
  • Regulatory Compliance
  • Staff Training
  • Cash Register Systems
  • Written and Verbal Communication

Awards

Early Childhood Education and Training Program, This 5 hour training can be used to fulfill NYS OCFS training requirement(s), 02/01/23, Present Nutrition and Health Needs of Infants and Children Statutes and Regulations Pertaining to Child Day Care Safety and Security Procedures Child Day Care Program Development Child Abuse and Maltreatment Identification and Prevention Education and Information on the Identification, Diagnosis, and Prevention of Shaken Baby Syndrome Disinfecting the Workplace for COVID-19, 02/01/23, Present Mandated Reporter Training, 02/01/23, Present, Identifying and reporting child abuse and maltreatment

Languages

Spanish
Native or Bilingual

Timeline

Service Advisor

BRONX KIA
07.2023 - 11.2023

Assistant Teacher

82nd Street Academics
10.2022 - 03.2023

Admin

Watson hotel
10.2022 - 03.2023

CSR - Customer Service Representative

PLS
08.2022 - 09.2022

Crew Team Member

Bowlero
01.2022 - 05.2023

Role Model

Hudson Guild
07.2021 - 09.2021

McDonalds Crew Trainer

McDonald's
12.2019 - 12.2022

Model

Duran Academy
10.2019 - 03.2020

High School Diploma -

Manhattan Academy of Art and Language
Maria Acosta