Cody Elson
SCHENECTADY,NY
Summary
Dynamic sales associate with proven expertise at Market 32, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Adept at collaborating with teams to achieve sales goals while maintaining a welcoming environment, ensuring a memorable shopping experience for all patrons.
Overview
8
8
years of professional experience
Work History
Sales Associate
Market 32
Schenectady, NY
05.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and updates.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processing.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Trained new associates on product knowledge and store policies to ensure consistency.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
- Implemented visual merchandising strategies to enhance product displays and increase sales appeal.
- Monitored store cleanliness and organization, contributing to a positive shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Server Assistant
Let’s Twist Again
Amsterdam, NY
01.2018 - 03.2022
- Collaborated with servers to ensure timely delivery of food and beverages.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported staff during peak hours, enhancing service efficiency.
- Coordinated with kitchen team to streamline order processing and communication.
- Trained new hires on restaurant procedures and customer service standards.
- Monitored inventory levels, contributing to effective stock management practices.
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
High School Diploma - Art Education
Burn Hills-Ballston Lake High School
88 Lake Hill Rd, Ballston Lake, NY 1201906.2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Product sales
- Customer needs assessment
- Upselling
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
Timeline
Sales Associate
Market 32
05.2024 - Current
Server Assistant
Let’s Twist Again
01.2018 - 03.2022
High School Diploma - Art Education
Burn Hills-Ballston Lake High School