Solutions-focused, versatile management professional offering comprehensive background supporting U.S. military operations in roles of increasing responsibility during 12-year career in United States Army. Effective communicator able to quickly master new roles and technologies to achieve positive results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Manager
Securitas Security Services USA
Saint Paul, MN
06.2023 - 03.2024
Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Coached employees to work together to carry out daily functions and meet service objectives.
Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
Worked with direct reports to develop and implement action plans, improving operating results.
Maximized branch revenue by optimizing daily operations.
Drove district growth through program quality, sales initiatives and customer service.
Mentored team members by demonstrating best practices for sales and customer service.
Prepared locations for audits by analyzing marketing and inventory reports.
Identified and developed top talent within management structure to promote performance-oriented culture.
Evaluated budget plans and current costs to project trends and recommend updates.
Security Officer
Hennepin County
MInneapolis, MN
11.2022 - 06.2023
Addressed problems quickly and reported clear information while working under minimal supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Documented security-related situations and submitted in-depth reports to superiors.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Identified suspicious activity to determine appropriate response.
Account Manager
Allied Universal
MInneapolis, MN
12.2020 - 11.2022
Managed 1208 hours for all shifts and events to minimize overtime costs.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Engaged in data collection, identified organizational needs and development solutions.
Counseled management on how to cut spending without compromising safety and security of company assets.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Monitored over 1,000,000 square foot property for any security issues.
Human Resources / Training and Operations Manager
Minnesota National Guard
Faribault, MN
07.2008 - 07.2020
Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop teammates for career progression and learning.
Ability to develop and share best practices across the shifts and network.
Education
Some College (No Degree) - Advanced Leaders Course
U.S. Army
Sacramento, CA
Some College (No Degree) - Basic Leaders Course
U.S. Army
Salt Lake City, UT
Skills
Performance reporting
Planned equipment constraints
Process improvement strategies
Cost reduction and containment
MS Office
Team building
Certification
Microsoft Office Specialist (MOS) (Expert)
Affiliations
Army Commendation Medal (2)
Army Achievement Medal (2)
Timeline
District Manager
Securitas Security Services USA
06.2023 - 03.2024
Security Officer
Hennepin County
11.2022 - 06.2023
Account Manager
Allied Universal
12.2020 - 11.2022
Human Resources / Training and Operations Manager
Minnesota National Guard
07.2008 - 07.2020
Some College (No Degree) - Advanced Leaders Course