CODY HEATH
Sarasota,FL
Summary
Seasoned and energetic sales professional with experience in retail management, customer service, and product merchandising. Offering demonstrated success in problem solving and developing strategies to increase store profits, leading teams to maximise customer satisfaction and exceed sales forecasts.
Overview
6
6
years of professional experience
Work History
Store Lead
The Men's Wearhouse
05.2023 - Current
- Recognized for creativity and resourcefulness in consistently meeting and exceeding sales, revenue and profit goals by quarter, contributing to store being named #1 in district in rental volume, retail volume, and customer service during peak season in first year as business operations manager.
- Demonstrated superior communication and leadership skills with dedication to partnering with and developing coworkers to promote an engaged, empowering work culture with an understanding of client needs and product knowledge.
- Operated on a rotating division of responsibility to facilitate all manner of store operations such as inventory and payroll management, supply orders and coordinated community outreach.
- Helped to coordinate an ever-shifting optimal store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
Sales Consultant
Men's Wearhouse
10.2019 - 04.2023
- Consistent demonstration of benchmark and curated selling techniques for both retail sales and custom clothing measurement and sales.
- Participation in monitoring and positively impacting the achievement of store sales volume and metric goals while meeting and maintaining personal volume goals along with above average quality of sale and customer satisfaction.
- Responsibility for all aspects of one-on-one customer experience in store by building and maintaining productive relationships with both new and existing customers from greeting through post sale contact with exceptional follow-up after sales.
Customer Service Associate
Men's Wearhouse
03.2018 - 10.2019
- Promoted superior and memorable service on a consistent basis to customers for special occasion rentals and made appropriate recommendations for required alterations to customers to communicate effectively with tailors
- Assisted in receiving of shipment, stocking of new merchandise and maintaining a clean and organized store based on visual merchandising standards
- Experience in team selling environment to increase efficiency and team productivity by promoting operational best practices.
Box Office Representative
Florida Studio Theatre
02.2018 - 04.2018
- Administered dozens of calls per day booking required admission tickets and provide all information about schedule and pricing on phone.
- Performed all duties at cahier window and administer selling for all shows and monitor all inquiries and complainants for all tickets as well as organize seating through seat maps.
Education
Bachelor of Science - Business/Marketing (In Progress)
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2025
Associate of Arts -
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2020
High School Diploma -
Sarasota Military Academy
Sarasota, FL05.2018
International Baccalaureate (IB) -
Sarasota Military Academy
Sarasota, FL05.2018
Skills
- Effective Communication and Corrective Actions
- Operational Efficiency and Suggestive Selling
- Conflict Management and Leadership
- Task Prioritization and Organization
- Staff Training and Development
Timeline
Store Lead
The Men's Wearhouse
05.2023 - Current
Sales Consultant
Men's Wearhouse
10.2019 - 04.2023
Customer Service Associate
Men's Wearhouse
03.2018 - 10.2019
Box Office Representative
Florida Studio Theatre
02.2018 - 04.2018
Bachelor of Science - Business/Marketing (In Progress)
State College of Florida, Manatee-Sarasota
Associate of Arts -
State College of Florida, Manatee-Sarasota
High School Diploma -
Sarasota Military Academy
International Baccalaureate (IB) -
Sarasota Military Academy
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