Cody Holland
Zoom Car Wash
Salisbury,MD
12
years of professional experience
Dynamic Store Manager with proven expertise at Zoom Car Wash, excelling in team leadership and customer service management. Recognized for enhancing operational efficiency and resolving customer issues effectively. Skilled in cash management and fostering a positive work environment, driving team motivation and adherence to policies for optimal performance.
Work History
Store Manager
2 Years 6 Months- Directed daily store operations, ensuring smooth customer flow and consistent service quality.
- Managed scheduling, staffing, and task assignments to maintain efficient coverage.
- Trained and coached team members on wash procedures, safety standards, and service expectations.
- Monitored cash handling, deposits, and register accuracy to protect store accountability.
- Oversaw inventory levels, supply ordering, and equipment readiness to support uninterrupted operations.
- Enforced cleanliness, safety, and compliance standards across wash bays and customer areas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Office Administrator
9 Years 1 Month- Managed daily scheduling, phone calls, and office correspondence to support project coordination.
- Processed invoices, purchase orders, and payment records with consistent attention to accuracy.
- Updated job files, client information, and internal records to maintain organized documentation.
- Coordinated communication between field crews, vendors, and customers to support workflow needs.
- Prepared reports, forms, and delivery documents for office and jobsite operations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
MBA - Finance
Bachelor of Arts - Pre-Law
Associate of Arts - General Studies
Skills
Problem-solving
Multitasking and organization
Store operations
Customer service management
Team leadership
Friendly and positive
Cash management
Recruitment and hiring
Team motivation
Leadership development
Policies and procedures
Staff supervision
Employee scheduling
Strategic thinker
Timeline
Store Manager
Zoom Car Wash
04.2024 - CurrentRead More
Office Administrator
Top Notch Drywall
03.2015 - 04.2024Read More
Louisiana State University
MBA from Finance
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Salisbury University
Bachelor of Arts from Pre-Law
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Wor-Wic Community College
Associate of Arts from General Studies
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