Cody Hopkinson
Jacksonville
Summary
Outside service professional with proven track record in overseeing service operations, ensuring top-notch client satisfaction, and driving operational efficiency. Known for strong leadership, teamwork, and adaptability in dynamic environments. Expertise includes team management, customer relations, and problem-solving, consistently delivering results. Reliable and focused on achieving collective goals while maintaining high standards.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Assistant Pro/Outside Service Manager
Centennial Golf Club; Oregon
07.2024 - Current
- Managed daily operations of outside services team to ensure exceptional customer experiences.
- Trained and mentored staff on golf course protocols and service standards.
- Coordinated equipment maintenance schedules to optimize performance and longevity.
- Implemented efficient workflow processes, enhancing team productivity during peak times.
- Assisted customers in selecting equipment and apparel, enhancing overall shopping experience.
- Maintained cleanliness and organization of pro shop, ensuring appealing environment for patrons.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Provided product knowledge to customers, fostering informed purchasing decisions and satisfaction.
Parts Advisor
Mercedes-Benz of Medford
07.2023 - 07.2024
- Assisted customers in identifying and ordering the correct parts for various Mercedes-Benz models.
- Managed inventory levels, ensuring timely availability of high-demand parts and accessories.
- Collaborated with technicians to streamline parts requisition process, enhancing service efficiency.
- Utilized dealership management software to track orders and monitor parts usage trends.
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine inspections and maintenance on forklift equipment to ensure safety compliance.
Hub Operations Manager
Lithia
01.2021 - 08.2023
- Streamlined hub operations by implementing efficient workflow processes and best practices.
- Led cross-functional teams to optimize inventory management and reduce order processing time.
- Developed training programs for new staff, enhancing onboarding efficiency and operational knowledge.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence initiatives.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
Glass Fabricator
Shower Doors and More
12.2018 - 12.2020
- Operated glass fabrication machinery to produce custom shower doors efficiently.
- Interpreted blueprints and technical drawings to ensure precise measurements and specifications.
- Collaborated with team members to streamline production processes, reducing turnaround times.
- Trained new staff on safety protocols and machine operation best practices.
- Conducted quality inspections of finished products to maintain high standards of craftsmanship.
- Implemented inventory management practices to optimize material usage and reduce waste.
Surveyor Assistant
Farber Surveying
01.2014 - 12.2018
- Assisted in data collection and analysis for surveying projects.
- Utilized GPS and total station equipment to support field surveys.
- Collaborated with senior surveyors to refine surveying processes and methodologies.
- Ensured compliance with local regulations during project execution.
- Aided in establishing property boundaries for legal disputes or land development purposes, resulting in satisfied clients.
Education
Certificate of Technical Studies - Motorcycle Mechanics
Motorcycle Mechanics Institute
Phoenix, AZ06-2016
GED -
Crater High School
Central Point, OR05-2013
Skills
- Customer relations
- Operational efficiency
- Positive attitude
- Teamwork
- Problem-solving
- Reliability
- Computer skills
- Adaptability and flexibility
- Scheduling and coordinating
Timeline
Assistant Pro/Outside Service Manager
Centennial Golf Club; Oregon
07.2024 - Current
Parts Advisor
Mercedes-Benz of Medford
07.2023 - 07.2024
Hub Operations Manager
Lithia
01.2021 - 08.2023
Glass Fabricator
Shower Doors and More
12.2018 - 12.2020
Surveyor Assistant
Farber Surveying
01.2014 - 12.2018
Certificate of Technical Studies - Motorcycle Mechanics
Motorcycle Mechanics Institute
GED -
Crater High School