Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Cody Hunter

Gallatin,TN

Summary

Dedicated and attentive worker with 5+ years of comprehensive experience overseeing and monitoring customer relations. Focused and skilled in interpersonal communication and customer relations. Manages customer relationships in order to form repeat buyers and a family mindset in a business.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dutch Bros
Gallatin, TN
06.2022 - Current
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Checked orders for quality and completeness.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Identified needs of customers promptly and efficiently.

Children's Ministry Director

Northridge Church
White House, TN
02.2022 - Current
  • Carried out administrative responsibilities for children's ministry.
  • Organized and oversaw Sunday school classes for children between ages 5 and 11 years old.
  • Created handouts and forms for parents.
  • Worked with Creative Pastor to create advertisements for upcoming special events to invite children from community.
  • Scheduled and planned leadership training events for children's ministry team.
  • Gathered classroom supplies and materials.
  • Planned and directed children's church services to share stories with moral and biblical messages.
  • Attended meetings to discuss program direction, finances and other information.
  • Coordinated with pastor to define and advance children's ministry vision and align with overall church vision.
  • Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
  • Recruited, coached and supported program volunteers.
  • Monitored program leaders for adherence to rules, policies and mission.
  • Assigned responsibilities and tasks to volunteers and staff members.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Determined allocations of funds for classroom supplies and materials, authorizing purchases.

Server

Eddie V's Prime Seafood & Steaks
Nashville, TN
04.2023 - 08.2023
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees to perform duties.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Bachelor of Science - Counseling Psychology

Middle Tennessee State University
Murfreesboro, TN
05-2023

Bachelor of Science - General Studies

Volunteer State Community College
Gallatin, TN
05-2021

Skills

  • Customer Service Management
  • Team motivation
  • Sales expertise
  • Positive Attitude
  • Flexible Schedule
  • Interpersonal Relations
  • Strong verbal and written communication

Affiliations

  • Married for one year to my beautiful wife
  • Intramural sports leagues i.e. soccer and softball
  • Golfing
  • Thrifting vintage clothing and other goods

Languages

Spanish
Limited

Timeline

Server

Eddie V's Prime Seafood & Steaks
04.2023 - 08.2023

Shift Leader

Dutch Bros
06.2022 - Current

Children's Ministry Director

Northridge Church
02.2022 - Current

Bachelor of Science - Counseling Psychology

Middle Tennessee State University

Bachelor of Science - General Studies

Volunteer State Community College

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Cody Hunter