Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody Jordan

Titusville,FL

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Results-focused professional with excellent problem-solving and decision-making skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
Cocoa, FL
02.2016 - 06.2024
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Ensured compliance with food safety regulations and quality standards.

Freight Handler

Amazon
Rialto, CA
03.2018 - 03.2020
  • Stacked boxes onto pallets according to stacking patterns specified by customer specifications.
  • Verified accuracy of product codes before loading into containers or vehicles.
  • Inspected shipments for damages or discrepancies prior to loading and unloading.
  • Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.

Guest Service Representative

Holiday Inn Express Hotel Suites
Emporia, KS
08.2013 - 12.2015
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Handled customer complaints professionally and efficiently.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained cleanliness of lobby area and front desk counter.
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Assisted guests with check-ins and check-outs in a timely manner.

Education

High School Diploma -

Wellsville High School
Wellsville, KS
05-2012

Skills

  • Team Development
  • Quality Assurance
  • Inventory Control
  • Safety Compliance
  • Handling Customer Complaints
  • Punctual and Reliable
  • Cash Handling
  • Energetic and Enthusiastic

Certification

  • Food Safe Certified

Timeline

Freight Handler

Amazon
03.2018 - 03.2020

Shift Manager

Pizza Hut
02.2016 - 06.2024

Guest Service Representative

Holiday Inn Express Hotel Suites
08.2013 - 12.2015

High School Diploma -

Wellsville High School

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Cody Jordan