Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CODY MANNING

Grain Valley,MO

Summary

Highly Driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.

Overview

10
10
years of professional experience

Work History

General Manager

Dale's Body Shop
Blue Springs, MO
11.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Tracked monthly sales to generate reports for business development planning.

General Manager

Crash Champions Collision Repair
11.2017 - 11.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Recruited, trained and empowered employees to achieve key performance goals
  • Held team and one-on-one meetings with employees to review performance and priorities and provide feedback and coaching to drive performance improvements
  • Analyzed business performance data and forecasted business results for upper management
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Collision Estimator

Don Wessel Honda
09.2016 - 10.2017
  • Took photographs and wrote detailed summaries to document damage
  • Communicated with clients and teammates to gather information regarding project budgets, schedules, and objectives and optimize plans
  • Determined project scope, boundaries, time frame, and possible complications to produce accurate estimates.

Assistant Body Shop Manager

Bill Grant Ford
09.2013 - 09.2016
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
  • Assisted supervisor in evaluating employees performance and cultivating improvement initiatives
  • Resolved customer inquiries and complaints

Education

High School Diploma -

Centennial High School
05.2009

Skills

  • Proficient in CCC One, Mitchell, Audatex
  • Team Leadership
  • Performance Evaluation and Monitoring
  • Familiarity with many Insurance DRP Guidelines
  • In-Depth Knowledge of Various Vehicle Makes and Models
  • P&L Management

References

  • Brandon Davis, Business Owner, (417) 894-1571
  • Nate Kaler, Insurance Adjuster, (816) 267-3022

Timeline

General Manager

Dale's Body Shop
11.2023 - Current

General Manager

Crash Champions Collision Repair
11.2017 - 11.2023

Collision Estimator

Don Wessel Honda
09.2016 - 10.2017

Assistant Body Shop Manager

Bill Grant Ford
09.2013 - 09.2016

High School Diploma -

Centennial High School

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CODY MANNING