Cody Martinez
Phoenix,AZ
Summary
Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Bartender/Server
OHSO Eatery + Distillery
01.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender/Server
Moto Sushi
01.2019 - 01.2022
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Thoroughly handled open and closing duties
Busser
Genuine Concepts
07.2018 - 01.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ04.2013
Skills
- Assist Customers
- Food Safety Oversight
- High-Volume Dining
- Wine and Liquor Service
- Conflict and Complaint Resolution
- Food Sales and Promotion
Timeline
Bartender/Server
OHSO Eatery + Distillery
01.2022 - 03.2023
Bartender/Server
Moto Sushi
01.2019 - 01.2022
Busser
Genuine Concepts
07.2018 - 01.2019
High School Diploma -
Sunnyslope High School
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