Cody NeSmith

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
• Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
• Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
• Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
• Oversaw timeliness and quality of food delivery at high-volume events.

• Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
• Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Planned and executed promotions and special events in close collaboration with management.

Supervised and executed high volume banquets, as both a captain and a bartender.

Bartended in the Live concert venue.