Cody Rolen
Summary
Proven Inside Sales Representative at Contractors Steel, adept in sales and customer service, excels in fostering client loyalty and expanding client bases through expert relationship building and efficient issue resolution. Demonstrates a strong product knowledge and sales closing techniques, significantly enhancing sales productivity.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Contractors Steel
08.2022 - 08.2024
- Managed friendly and professional interactions with customer ranging from other steel service centers to end line fabricators.
- Maintained up-to-date knowledge of available structural steel products and processing methods to best serve customers and maximize sales potential.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Spray Painter/Technician
Nhance Wood Refinishing
06.2014 - 04.2022
- Apply proprietary renewal/coloring process to kitchen cabinets, wood flooring and other surfaces on site and in shop.
- Teach, assist, and supervise newer workers on site and in shop.
- Complete jobs working individually and with a team.
- Work with customers on an individual basis to ensure each job is completed in a manner that surpasses their expectations.
Education
Bachelor of Arts - Economics
Case Western Reserve University
Cleveland, OH12.2020
Skills
- Customer Service
- Relationship Building
- Sales closing
- Goals and performance
- Tenacious follow-up
- Organized and Efficient
- Product Knowledge
- Issue Resolution
- B2B Sales
- Upselling and Cross Selling
Timeline
Inside Sales Representative
Contractors Steel
08.2022 - 08.2024
Spray Painter/Technician
Nhance Wood Refinishing
06.2014 - 04.2022
Bachelor of Arts - Economics
Case Western Reserve University
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