Summary
Overview
Work History
Education
Skills
Timeline
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Cody Snipes

Las Vegas,NV

Summary

Dedicated and accomplished Store Manager with over a decade of retail leadership experience, excelling in driving operational excellence and exceeding company standards. I am skilled in coaching, sales strategies, and team management, with a proven track record of developing employees and spearheading inventory organization. Eager to leverage my leadership development and drive sales expertise in the role of District Manager to further contribute to the growth and success of the organization.

Overview

10
10
years of professional experience

Work History

Store Manager

Starbucks
05.2015 - Current
  • As a Store Manager at Starbucks, I was responsible for overseeing all aspects of store operations, including partner care, customer service, and financial performance
  • Participated in area level Accelerated Development Program or ADP
  • Ensured high levels of customer satisfaction by consistently delivering exceptional service and maintaining a clean and inviting environment within the store
  • During my tenure, I trained, developed, and promoted over25% of my partners into leadership positions
  • Successfully implemented a novel customer engagement strategy known as "My Name Is," resulting in a 40% increase in our Customer Connection score over an 8-week rolling period
  • Created district level sales trackers to increase average ticket and year over year growth leading to a 5% increase in average ticket growth
  • Have collaborated with both District Managers and Regional Directors to gain multi-unit leadership and insight
  • Have successfully trained store managers form both internal and external hiring pool to support in portfolio diversity
  • Built manager capability by leading with empathy to have impactful conversations around store opportunities, leading to help bridge knowledge gaps of the portfolio team

Stylist

Michael Kors
07.2016 - 02.2017
  • Maintained a deep understanding of the latest fashion trends and product knowledge to offer valuable styling advice and guidance to customers leading to a 13% increase to customer retention
  • Consistently exceeded sales targets through building strong, lasting relationships with clients and providing exceptional service
  • Contributed to visual merchandising efforts, ensuring that the store maintained an appealing and engaging environment for customers leading to a 4% sales growth year over year
  • Actively participated in training and development programs to enhance my knowledge of the brand

Store Leader

Abercrombie & Fitch
08.2014 - 07.2016
  • As a Store Leader at Abercrombie & Fitch, I played a key role in driving the store's success by leading and motivating a team of associates to achieve sales targets and deliver exceptional customer service
  • Was responsible for overseeing daily operations, including inventory management, visual merchandising, and ensuring compliance with company policies
  • Implemented effective sales strategies, resulting in a 15% increase in store revenue within one quarter
  • Mentored and coached associates to enhance their product knowledge and sales techniques, contributing to overall team performance and customer satisfaction
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Consistently met and exceeded store operational and financial targets, contributing to the store's recognition for operational excellence

Education

Occupational Leadership

Arizona State University
Tempe, AZ
12-2027

Animal Science

Sacramento State University
Sacramento, CA
05.2017

Skills

  • Coaching
  • Retail Leadership
  • Leadership development
  • Sales strategies
  • Team management
  • Customer service
  • Inventory management
  • Problem-solving

Timeline

Stylist

Michael Kors
07.2016 - 02.2017

Store Manager

Starbucks
05.2015 - Current

Store Leader

Abercrombie & Fitch
08.2014 - 07.2016

Occupational Leadership

Arizona State University

Animal Science

Sacramento State University

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Cody Snipes