Melissa Olsen
Minneapolis,Minnesota
Summary
Enthusiastic store manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and sale growth and training in community pharmacy management. Motivated to learn, grow and excel in the teaching and academic world. With 10 years of experience in retail pharmacy and front end retail with a strong reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of post-secondary education
11
11
years of professional experience
Work History
Store Manager
Walgreens
03.2019 - Current
- Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
- Learns to analyze inventory trends and supervises inventory.
- Ensures training of team members; provides coaching and mentoring.
- Issues constructive discipline and makes discipline recommendations.
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members.
- Digital area champion.
- District staffing champion.
Assistant Store Manager
Walgreens
11.2016 - 03.2019
- Monitor and analyzeservice provided by team members.
- Offers feedback, coaching, training, and develops plans for improvement in both retail and pharmacy.
- Model and share customer service best practices with all team members to deliver delightful customer experience.
- Resolve customer complaints and respond to customers’ specific needs.
- Supervise receiving, stocking, pricing, returns, and transferring merchandise.
- Analyze financial and performance data; develop action plans to increase sales and hit targets.
- Follows performance improvement plans offered by district managers.
- Analyzes pharmacy performance indicators and works with pharmacy manager to enhance store performance of the pharmacy and ensure support during busy periods.
Assistant store manager
Walgreens
09.2015 - 11.2016
Shift Manager
Walgreens
09.2010 - 09.2015
Education
Master of Arts - Social Studies Teacher Education
St. Mary’s University
Saint Paul, MN 09.2020 - Current
Bachelor of Arts - Psychology
University Of Wisconsin RiverFalls
River Falls, WI 09.2010 - 09.2018
Associate of Arts - General Studies
Minneapolis Community And Technical College
Minneapolis, MN 01.2012 - 05.2013
Skills
Business and data analysisundefined
Additional Information
Currently vice president on the board of directors with Wellspring adoption. Helping withbudget review, position changes, and building the agency to be continuously successful in placing children in adopting homes.
Timeline
Master of Arts - Social Studies Teacher Education
St. Mary’s University
09.2020 - Current
Store Manager
Walgreens
03.2019 - Current
Assistant Store Manager
Walgreens
11.2016 - 03.2019
Assistant store manager
Walgreens
09.2015 - 11.2016
Associate of Arts - General Studies
Minneapolis Community And Technical College
01.2012 - 05.2013
Shift Manager
Walgreens
09.2010 - 09.2015
Bachelor of Arts - Psychology
University Of Wisconsin RiverFalls
09.2010 - 09.2018
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