Cody Steffien
Cleveland ,OHIO
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Express Clothing. Excelled in staff oversight, driving and achieving sales proficiency, and implementing loss prevention strategies, achieving notable customer loyalty and satisfaction. Skilled in team building and training, adept at enhancing store operations and meeting sales quotas.
Overview
2
2
years of professional experience
Work History
Keyholder
Express Clothing
10.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Express Clothing
05.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Bob Evans Restaurant
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Seasonal Sales Associate
Abercrombie & Fitch
10.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor Of Public Relations - Promotional Communications & Minor in Marketing
Cleveland State University
Cleveland, OHSkills
- Customer service
- Bank deposits
- Staff oversight
- Daily reporting
- Team training and development
- Sales proficiency
- Loss prevention
- Marketing initiatives
Timeline
Keyholder
Express Clothing
10.2024 - Current
Sales Associate
Express Clothing
05.2024 - 10.2024
Server
Bob Evans Restaurant
01.2023 - 08.2023
Seasonal Sales Associate
Abercrombie & Fitch
10.2022 - 03.2023
Bachelor Of Public Relations - Promotional Communications & Minor in Marketing
Cleveland State University
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