Cody Andre
Henderson,United States
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Fontainebleau
01.2024 - Current
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained high level of professionalism and discretion when dealing with guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Resort World Representative
Resort World Las Vegas
10.2022 - 11.2023
- Created a knowledge base of frequently asked questions to improve customer service efficiency
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in a reduction in customer wait times
- Resolved customer complaints in a professional and efficient manner, resulting in a reduction in customer escalations.
Valet Attendant Supervisor
Trump International Hotel Las Vegas
12.2015 - 03.2020
- Trained Workers in service policies, safety requirements and specifics of activities
- Enhanced Customer service based on feedback from guests
- Empowered workers to independently handle common issues and maintain strict safety standards
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
Education
High School Diploma -
Silverado High School
Las Vegas, NVSkills
- Problem Anticipation and Resolution
- Team Building and Collaboration
- Staff Education and Training
- Adaptability and Flexibility
Professional Communication Skills
Timeline
Guest Service Representative
Fontainebleau
01.2024 - Current
Resort World Representative
Resort World Las Vegas
10.2022 - 11.2023
Valet Attendant Supervisor
Trump International Hotel Las Vegas
12.2015 - 03.2020
High School Diploma -
Silverado High School
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