Coelan Jacob Dumlao
Pearl City,HI
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
Work History
Dispatcher Manager
Hawaii Logistics Services
Kapolei, HI
11.2018 - Current
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Driver
Hawaii Steam Inc.
Kapolei, HI
02.2016 - 10.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
Tire and Lube Technician
Garage Js4kix
Kalihi
08.2014 - 05.2016
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Greeted customers and answered questions about oil changes and other services.
- Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Road-tested vehicles to assess tire performance and identify additional issues.
- Checked, installed and repaired rotors, pads, and drums.
- Obtained quotes for tires from vendors and negotiated prices.
Plumber Apprentice
Aqua Flow Tech
Waipahu, HI
09.2013 - 07.2014
- Selected type and size of piping required for each project.
- Demonstrated adaptability by readily accepting new responsibilities and tasks when assigned, showcasing a strong work ethic throughout apprenticeship.
- Reduced material waste by carefully measuring pipe lengths before cutting them, saving both time and resources on each project.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial settings.
- Assisted lead plumber with complex installations, resulting in reduced project completion times.
- Performed regular maintenance on plumbing systems, extending the lifespan of equipment and reducing repair costs for clients.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
Restaurant Busser
Ichiriki Nabe Restaurant
‘Aiea, HI
08.2012 - 11.2012
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Upheld high standards of cleanliness throughout the restaurant by periodically checking restrooms for tidiness and stocking necessary supplies.
Education
High School Diploma -
Pearl City High School
Pearl City, HI05.2011
Skills
- Customer Communication
- Workflow Planning
- Fleet maintenance
- Route Planning and Adjustment
Timeline
Dispatcher Manager
Hawaii Logistics Services
11.2018 - Current
Driver
Hawaii Steam Inc.
02.2016 - 10.2018
Tire and Lube Technician
Garage Js4kix
08.2014 - 05.2016
Plumber Apprentice
Aqua Flow Tech
09.2013 - 07.2014
Restaurant Busser
Ichiriki Nabe Restaurant
08.2012 - 11.2012
High School Diploma -
Pearl City High School