Colby Archer
Portsmouth,VA
Summary
Dynamic and results-oriented professional with extensive experience at AJ Gators, adept in POS system operation and fostering positive customer relationships. Excelled in roles from Bartender Shift Manager to Customer Service Representative, significantly enhancing client satisfaction and operational efficiency. Skilled in cleanliness standards and upselling strategies, with a proven track record of resolving customer complaints and boosting loyalty.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
AJ Gators
11.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Bartender
AJ Gators
02.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
AJ Gators
09.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Select Recycling Waste Services
10.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06-2019
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
Timeline
Bartender Shift Manager
AJ Gators
11.2022 - Current
Bartender
AJ Gators
02.2022 - 11.2022
Server
AJ Gators
09.2021 - 01.2022
Customer Service Representative
Select Recycling Waste Services
10.2019 - 04.2021
High School Diploma -
Western Branch High School
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