Colby Crowell
Kirkland
Summary
Dynamic retail professional with extensive experience at AT&T Mobility, excelling in sales strategy and team management. Proven track record in enhancing customer satisfaction and driving sales growth through effective staff training and performance analysis. Adept at resolving service issues and optimizing operations to achieve business objectives.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
Flower Mound
10.2023 - Current
- Assisted in daily store operations and team management.
- Supported staff training on product knowledge and customer service skills.
- Handled customer inquiries and resolved service issues promptly.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Attend sales meetings to discuss strategies for increasing sales volume.
- Developed effective sales strategies to enhance customer satisfaction, and boost sales.
- Organized weekly meetings with department heads to review progress on key objectives.
Retail Sales Consultant
AT&T Mobility
Denton
12.2020 - 10.2023
- Assisted customers with product selection and service inquiries.
- Demonstrated mobile devices and accessories to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with colleagues to improve store operations and customer service.
- Maintained a clean and welcoming environment for customers in the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Upsold add-on items such as warranties or extended service plans when appropriate.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX06-2021
Skills
- Sales strategy
- Team management
- Customer service
- Staff training
- Performance analysis
- Inventory management
Timeline
Assistant Store Manager
AT&T Mobility
10.2023 - Current
Retail Sales Consultant
AT&T Mobility
12.2020 - 10.2023
High School Diploma -
Thomas Jefferson High School
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