Colby Eaves
Philadelphia,PA
Summary
Driven Manager with a proven track record at CP Automotive, enhancing customer satisfaction and team performance through expert conflict resolution and effective communication. Excelled in multitasking and complex problem-solving, significantly improving service delivery. Skilled in marketing analytics and team leadership, adept at fostering brand awareness and ensuring safety and readiness of customer vehicles.
During my time at Full Sail University, I participated in an internship with Daniel Cross, a former professional basketball player. My duties included creating a social media account for his athletic association, interviewing current and former players as well as their parents. While managing this account for Mr. Cross, I grew his viewership substantially, and gained him nearly 3,000 extra followers. Another achievement I have is maintaining above 3.5gpa, which I am most proud of.
Overview
13
13
years of professional experience
Work History
Manager
CP Automotive
Bensalem, PA
02.2012 - Current
- Ensured customers vehicles were returned in better condition than they arrived. As well as sold parts and products to the customers to make sure their car is safe and ready for the road.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor Of Science - Sports Marketing And Media
Full Sail University
Winter Park, FLSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Brand Awareness
- Target Market Identification
- Marketing Analytics
- Attention to Detail
- Contract Negotiation
- Processing payments
- Teamwork and Collaboration
- Multitasking Abilities
- Customer Satisfaction
- Organizational Skills
- Adaptability and Flexibility
- Sales Presentations
- Professionalism
- Goal Setting
- Social Media Marketing
- Market Research
- Sports Marketing
- Marketing and promotion assistance
- Sportsmanship Attitude
- Digital marketing research
- Multimedia marketing
- Practice Marketing
Timeline
Manager
CP Automotive
02.2012 - Current
Bachelor Of Science - Sports Marketing And Media
Full Sail University