Colby Reeves
East Petersburg,PA
Summary
Dynamic Front of House Manager at Mad Chef Craft Brewing with a proven track record in enhancing guest experiences and optimizing operations. Skilled in conflict resolution and training, I place an emphasis on interpersonal relations, fostering a culture of teamwork, trust, and accountability among staff and customers alike.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Manager
Mad Chef Craft Brewing
06.2021 - 01.2026
- Led front of house operations ensuring exceptional guest experiences and adherence to service standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Oversaw daily operations, ensuring exceptional guest experiences in fast-paced environment.
Store Manager
SUBWAY®Restaurants
06.2019 - 06.2021
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory management procedures, reducing waste and improving stock accuracy.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
Kennett Beverage
05.2017 - 08.2017
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Collaborated with management to streamline operational processes, enhancing efficiency in store operations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science (Unfinished) - Music Education
Millersville University
Millersville, PAHigh School Diploma -
Kennett High School
Kennett Square, PASkills
- Conflict resolution
- Customer service
- Training and mentoring
- Time management
- Quality standards
- Team oversight
Certification
- RAMP Certification Training - [January 2025-January 2027]
Timeline
Front of House Manager
Mad Chef Craft Brewing
06.2021 - 01.2026
Store Manager
SUBWAY®Restaurants
06.2019 - 06.2021
Sales Associate
Kennett Beverage
05.2017 - 08.2017
Bachelor of Science (Unfinished) - Music Education
Millersville University
High School Diploma -
Kennett High School