Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cole Ballantyne

Nyssa,OR

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships and cultivating partnerships.

Overview

6
6
years of professional experience

Work History

Amazon Delivery Driver

Amazon
Boise, ID
08.2025 - 09.2025
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Senior Video Editor

Drone Country
Nyssa, OR
05.2025 - Current
  • Edited video by adding graphics, titles, audio and special effects using Davinci Resolve.
  • Reviewed analytics data regularly to identify areas of improvement in our campaigns.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Organized and archived media assets in an efficient manner.
  • Researched stock footage libraries and music libraries for use in projects.
  • Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
  • Managed the daily operations of all assigned social media accounts.
  • Researched industry trends and competitors' activities to develop new ideas for content creation.

Store Attendant

True Value - Nyssa Mercantile
Nyssa, OR
01.2022 - 04.2023
  • Provided excellent customer service by demonstrating knowledge of products and services available in the store.
  • Performed cashier duties such as accepting payments, issuing receipts, and providing change.
  • Maintained cleanliness of store by vacuuming, dusting surfaces, and tidying up shelves.
  • Responded promptly to customer complaints in a professional manner.
  • Inventoried stock on shelves, restocked items as needed, and removed damaged items.
  • Answered customer inquiries regarding products, prices, availability, product uses, and services offered.
  • Answered incoming phone calls promptly and courteously while responding to inquiries from customers regarding store operations or services offered.
  • Greeted customers and provided assistance with product selection.

Grocery Store Clerk

M&W Market
Nyssa, OR
06.2019 - 08.2020
  • Assisted in stocking shelves, organizing products, and ensuring product displays were clean and well-maintained.
  • Maintained a clean work environment to ensure safety standards were met at all times.
  • Organized backroom storage areas for efficient retrieval of stock during busy periods.
  • Provided exceptional customer service by answering questions about products, prices, availability, and product uses.
  • Checked expiration dates on products to guarantee freshness.
  • Unloaded delivery trucks promptly upon arrival.
  • Provided guidance to new employees regarding job duties and responsibilities.

Stock Associate

Walmart
Rexburg, Idaho
01.2021 - 04.2021
  • Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
  • Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Assisted customers in locating products throughout the store.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits.

Front End Associate

Home Depot
Ontario, Oregon
05.2022 - 07.2022
  • Processed customer transactions and provided excellent customer service.
  • Greeted customers and provided assistance with product selection.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.

Warehouse Associate

Woodgrain Millwork Inc
Fruitland, Idaho
08.2022 - 12.2022
  • Maintained a safe working environment by adhering to safety protocols and guidelines.
  • Communicated effectively with team members on matters related to work assignments.
  • Received and processed incoming shipments.
  • Packed materials in designated locations.
  • Moved large and bulky materials manually.

Education

High School Diploma -

Nyssa High School
Nyssa, OR
05-2020

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Computer literacy
  • Attention to detail
  • Social media management
  • Video editing
  • Data analysis

Languages

Spanish
Limited

Timeline

Amazon Delivery Driver

Amazon
08.2025 - 09.2025

Senior Video Editor

Drone Country
05.2025 - Current

Warehouse Associate

Woodgrain Millwork Inc
08.2022 - 12.2022

Front End Associate

Home Depot
05.2022 - 07.2022

Store Attendant

True Value - Nyssa Mercantile
01.2022 - 04.2023

Stock Associate

Walmart
01.2021 - 04.2021

Grocery Store Clerk

M&W Market
06.2019 - 08.2020

High School Diploma -

Nyssa High School

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