Overview
Work History
Education
Skills
Timeline
Generic

Cole Crimmins

Chicago,IL

Overview

8
8
years of professional experience

Work History

Catering Sales Coordinator

Chicago Marriott Downtown Magnificent Mile
07.2023 - Current
  • Managed local catering sales inquiries of twenty people or less within booking window of two months alongside providing administrative support to senior sales and catering sales executives
  • Booked $59,539.28 in catering revenue for 2023, helping hotel exceed overall annual catering goal
  • Proactively managed client correspondence and recorded tracking and communications
  • Developed and implemented strategies to increase short-term bookings and improve response times to customers
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate customer requests

Senior Sales Adminstrative Assistant

Chicago Marriott Downtown Magnificent Mile
12.2022 - 07.2023
  • Worked closely with senior sales executives to create proposals, plan site visits, draft sales agreements, and turnover finalized contracts to events department in a timely manner
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate sales executives
  • Collaborated with marketing on special projects such as creating neighborhood guide of dining, amenities, and service within walking distance of hotel
  • Created and maintained reports, documents, and presentations to assist with administrative support

Group Housing Billing Coordinator

Sheraton Grand Chicago
05.2022 - 12.2022
  • Set up effective invoicing procedures alongside accounting staff and sales department to maximize effectiveness of billing operations
  • Generated and submitted invoices based upon established accounts receivable schedules and terms
  • Updated documentation, reports and spreadsheets with financial information
  • Performed billing, collection and reporting functions for hotel generating over $50 million annually
  • Arranged for group hotel bookings in collaboration with sales and events for weddings, conferences and special events
  • Managed reservations for group blocks up to 200 room nights per event by creating reservation links, inputting rooming lists, and maintaining rapport with clients to help successfully execute their event

Front Desk Agent

Sheraton Grand Chicago
09.2017 - 05.2022
  • Process and confirm guest check-ins and check- outs at elite registration desk
  • Assist guests with amenity requests, service recovery, and billing disputes
  • Assisting with creating and implementing new training procedures, as well as training new associates according to these standards
  • Upselling deluxe room types to guest to enhance overall experience and meet team goals for monthly upgrade revenue
  • Top upgrade revenue producer for front office in May 2019 and January 2022

Restaurant Server

Chicago Marriott Magnificent Mile
04.2016 - 09.2017
  • Assisted guests with placing orders in an informative and helpful fashion
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Applied comprehensive knowledge of wine, cocktails and beer to increase daily beverage sales
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Executed set- up and serving for special events, as well as coordinating with event manager to ensure exemplary service

Education

City Colleges of Chicago-Harold Washington College
Chicago, Illinois

Skills

  • CI/TY
  • Upsell and Promotion Strategies
  • Time Management
  • Sales Processes
  • New Client Acquisition
  • Proposal Development
  • Contract Review

Timeline

Catering Sales Coordinator

Chicago Marriott Downtown Magnificent Mile
07.2023 - Current

Senior Sales Adminstrative Assistant

Chicago Marriott Downtown Magnificent Mile
12.2022 - 07.2023

Group Housing Billing Coordinator

Sheraton Grand Chicago
05.2022 - 12.2022

Front Desk Agent

Sheraton Grand Chicago
09.2017 - 05.2022

Restaurant Server

Chicago Marriott Magnificent Mile
04.2016 - 09.2017

City Colleges of Chicago-Harold Washington College

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Cole Crimmins