Summary
Overview
Work History
Education
Skills
Cover Letter
Certification
Timeline
Generic

Jerra "Madison" Williams

San Antonio,TX

Summary

Beginning as a front desk agent at the Marriott Rivercenter & Riverwalk Properties, I grew within the company in less than a year and found a love for Sales. My background consists of operations, food and beverage and sales experience within the hospitality industry. I have a strong passion for identifying areas of opportunity, focusing on customer engagement, and solutions to drive success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Catering Sales Coordinator

Marriott Rivercenter
San Antonio
03.2024 - Current
  • Assist Senior Catering Sales Executive with overseeing and selling Affiliated/ICW programs

2nd quarter- Contributed $63,605.00 in estimated revenue with 23 definite affiliate bookings

3rd quarter - Contributed $141,178.00 in estimated revenue with 11 definite affiliate bookings thus far

  • Create and assist with booking local and group business by conducting site visits for on and off property sellers

2nd quarter - Conducted 9 group/local site visits which brought in an estimated revenue of $825,576.20

  • Prepare group contracts, LOI’s and property proposals for local, group, and affiliated business
  • Assist large group sellers and citywide managers with qualifying and following through the business process by adjusting CI, contracts, and proposals to display the most accurate and detailed information
  • Drive hotel local catering revenue and strive for high customer satisfaction by fully understanding clients’ needs and objectives and working with event/operation teams to execute their programs
  • Learn group strategy and participate in proactively filling unused space during large group events in order to absorb additional revenue and utilize over 63,000 square feet of meeting space to the greatest extent.

Sales Administrative Assistant / Sales Coordinator

Marriott Rivercenter
San Antonio
04.2022 - 03.2024
  • Assist Sales Managers with Turnovers, Function Space plotting, History retrieval, CI/TY program adjustments
  • Primary Lead Catcher for both Marriott Rivercenter and Marriott Riverwalk, receiving 250 leads on average per week
  • Oversaw multiple groups applying for the San Antonio Tourism Individual Hotel Program, while keeping record of the $150,000 distributed amongst the two hotels
  • Prepare group contracts, property proposals, CVENT proposals and contract addendums for up to Nine Sales Managers for groups ranging from local/social programs to 1250+ rooms on peak, including multi-year
  • Assisted Nine Sales Managers with Turnovers, Function Space plotting, History retrieval, CI/TY program adjustments
  • Create customer connections by conducting Site Visits with potential clients for both properties
  • Retains a detailed understanding of property operations, food and beverage, and planning.

Guest Experience Expert

Marriott Rivercenter
San Antonio
08.2021 - 04.2022
  • Familiarizing myself with in-house guest and appropriately acknowledging guest Bonvoy status Room blocking (i.e- Pool guarantees, rapid blocking, guaranteed ERS rooms)
  • Provide guests with recommendations, area information, directions, etc
  • Proficient in MARSHA, PMS, Sertifi, FOX, GXP and all Microsoft Word Applications
  • Trouble shoot/problem solve any guest issues associated with reservations, payment, etc
  • Checking house counts throughout shift, verify rates and availability, creating multiple shares.

Education

BA in Communications & Marketing -

University of Texas At San Antonio
05.2025

AA in Communications -

Palo Alto College
05.2023

Skills

  • CI/TY Program
  • Cvent & One Source
  • Certified Tourism Ambassador (CTA)
  • Training Development /Execution
  • Project/Program Management
  • Operation & Food & Beverage knowledge
  • Sales Strategy Execution
  • Contract Preparation Knowledge
  • Attention to Detail
  • Strong Communication Skills

Cover Letter

Greetings: In response to the recent posting for the Sales Manager at the JW Marriott San Antonio Hill Country and Spa, I would like to take the time to express my sincere interest and apply for this position. Please accept this letter and resume in application for this opportunity. I am confident that with my strong Sales experience, access and execution of Marriott systems, and current on-property sales knowledge, I am a strong candidate to transition into this role. Through my tenure with Marriott Rivercenter and Marriott Riverwalk, I have learned about the Hospitality industry in San Antonio, various conferences, and visitors from all over the world. I have grown a passion for Hospitality Sales and would like to further my career in the industry and with Marriott. I believe the Sales Manager role is the perfect way to share my on property sales knowledge, grow and develop current and new sales/marketing skills and share my passion and devotion for accruing and developing new business with the company. I am eager to discuss the details of the Sales Manager position and to provide any information you might need. Thank you for your consideration. I look forward to hearing from you soon. Sincerely, Jerra “Madison” Williams Catering Sales Coordinator San Antonio Marriott Rivercenter San Antonio Marriott Riverwalk P: 210-429-1282 E: Mwilliams7502@gmail.com

Certification

Certified Tourism Ambassador (CTA) - Visit San Antonio

Timeline

Catering Sales Coordinator

Marriott Rivercenter
03.2024 - Current

Sales Administrative Assistant / Sales Coordinator

Marriott Rivercenter
04.2022 - 03.2024

Guest Experience Expert

Marriott Rivercenter
08.2021 - 04.2022

BA in Communications & Marketing -

University of Texas At San Antonio

AA in Communications -

Palo Alto College

Certified Tourism Ambassador (CTA) - Visit San Antonio

Jerra "Madison" Williams