Cole Dietz
Lakeland,FL
Summary
Dynamic professional with a proven track record at exceeding expectations, specializing in customer engagement and effective problem-solving. Exceptional communication and troubleshooting skills have consistently enhanced service delivery, resulting in increased repeat business. Strong team coordination and inventory management capabilities ensure high levels of customer satisfaction and operational efficiency. Committed to leveraging these skills for continued growth in customer service excellence.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Discount Tire
Lakeland, FL
06.2024 - Current
- Coordinated small teams in completing customer work orders.
- Identified and found solutions to any problems during service.
- Communicated with customers and provided information based on their needs.
- Addressed any additional questions or concerns customers may have on their vehicle.
- Delivered finished vehicle to customers after service.
Sales Associate
Discount Tire
Castle Rock, CO
05.2022 - 05.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
(Degree In Progress) - Tourism And Hospitality Managment
Southeastern University
Lakeland, FLSkills
- Problem solving
- Communication
- Group work
- Troubleshooting
- Inventory control
- Positive and professional
- Reliable and punctual
- Multi-tasking strength
- Customer engagement
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Service Coordinator
Discount Tire
06.2024 - Current
Sales Associate
Discount Tire
05.2022 - 05.2024
(Degree In Progress) - Tourism And Hospitality Managment
Southeastern University
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