- Avid writer; enjoy collecting pens and stationery, which ties into my habit of sending handwritten notes to clients
- Physical fitness
- Volunteering
- International travel
- Strategy Games
- Movies
Cole Gilman
Phoenix,AZ
Summary
Known for a transparent, consultative sales approach which prioritizes long-term relationships over short-term gains. Will advise clients toward lower-cost alternatives when appropriate, earning trust and consistently winning larger, high-value projects. Fast response and turnaround. Differentiate through a high-touch, personal sales style, using face-to-face communication and handwritten follow-ups/thank you's to build lasting client relationships and secure long-term business.
Overview
15
15
years of professional experience
Work History
Residential Sales Manager
Canyon State Propane LLC
06.2023 - Current
- Collaborated with operations team to streamline delivery processes, improving customer satisfaction rates.
- Proactively addressed potential roadblocks in the sales process to ensure timely transactions and high levels of client satisfaction.
- Streamlined sales processes by utilizing CRM software, enhancing efficiency and organization within the team.
- Maintained an extensive knowledge of local market conditions, allowing for accurate property valuations and informed client consultations.
- Improved customer satisfaction through excellent communication, timely follow-ups, and addressing client concerns.
- Managed inventory levels effectively to reduce costs while ensuring product availability for customers.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
- Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
Dock Manager
Canyon State Propane LLC
07.2018 - 05.2023
- Oversaw daily dock operations, ensuring timely and accurate processing.
- Managed yard worker's schedules, optimizing resource allocation for operational efficiency.
- Implemented safety protocols, reducing workplace incidents and enhancing compliance.
- Trained new employees on dock procedures and equipment usage to ensure competency.
- Recorded number of units moved or repaired, using tickets, and production sheets.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Enhanced safety measures by conducting regular inspections of propane storage and dispensing equipment.
- Assisted customers with connecting tanks to appliances safely, promoting proper usage techniques.
Pizza Maker
Mayor Bar & Restaurant
12.2016 - 12.2017
- Crafted high-quality pizzas using our own dough methods and fresh ingredients.
- Operated pizza ovens and kitchen equipment.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Balanced speed and accuracy during peak hours, consistently producing top-quality pizzas in a fast-paced environment.
- Accurately operated cash register to process customer payments.
- Assisted in inventory management, ensuring adequate stock levels for efficient pizza production.
- Demonstrated exceptional composure around drunk college kids.
Pizza Server
Alpine Pizza
02.2016 - 12.2016
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy by efficiently taking and processing customer requests.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation for optimal dining experience.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
Children's Party Host
Pump It Up
08.2014 - 10.2015
- Coordinated engaging activities for children, ensuring a fun and safe environment.
- Demonstrated incredible, super-human patience..
- Managed pizza, cake, and goodie bags.
- Managed diverse groups of children, adapting communication styles to ensure an enjoyable experience for all participants.
- Collaborated with fellow hosts and support staff, fostering a team-oriented atmosphere that contributed to seamless event coordination.
Night Manager
Nantucket Candy Co.
10.2011 - 08.2013
- Transparently, I did not manage anyone here because I was 14 and this was my very first job. I had an unusually high degree of autonomy for a 14 year old working in a candy shop because the owner barely worked.
- I was guided by a strong sense of operational ownership, I approach every role with the belief my work is a direct reflection of my personal integrity and standards.
Education
Bachelor of Science - Emergency Management
Northern Arizona University
Flagstaff, AZ12-2022
Skills
- Excellent communication
- Active listening
- Sales strategy development
- Relationship building
- Customer relationship management
- Customer complaint resolution
- Solution selling
- Client needs assessment
- Contract preparation
- Written communication
- Account management
- Rapport and relationship building
Interests
Timeline
Residential Sales Manager
Canyon State Propane LLC
06.2023 - Current
Dock Manager
Canyon State Propane LLC
07.2018 - 05.2023
Pizza Maker
Mayor Bar & Restaurant
12.2016 - 12.2017
Pizza Server
Alpine Pizza
02.2016 - 12.2016
Children's Party Host
Pump It Up
08.2014 - 10.2015
Night Manager
Nantucket Candy Co.
10.2011 - 08.2013
Bachelor of Science - Emergency Management
Northern Arizona University