Cole Keizer
New Market,TN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and technical troubleshooting, notably at Beyond the Lens. Excelled in problem-solving and critical thinking, enhancing operational efficiency and customer satisfaction. Demonstrated exceptional people skills and a knack for product demonstrations, contributing significantly to team success.
Overview
15
15
years of professional experience
Work History
Sales Associate
Emery 5 & 10
Pigeon Forge, TN
05.2024 - Current
- I ran the register, cleaned the glass, floors, and vacuumed.
- I open the store, as well as close the store, depending on the shift.
- Put the product out, and count the product as it comes in to confirm that we have the correct quantity.
- Count inventory when needed.
- Organize shift assignments when I am on shift, such as rotations, breaks, and money drops.
- Take the trash and cardboard out to their designated areas.
- I installed new credit card machines recently, as the old ones were no longer being supported.
Technician
Lazerport Family Fun Center
Pigeon Forge, TN
03.2023 - 05.2024
- Fixed games and kept them running well.
- I cleaned and organized the tech room.
- Refilled mini-golf ball dispensers.
- I ran laser tag and the prize counter when breaks were needed.
- Troubleshooting games that weren't working well.
Technician
Beyond the Lens
Pigeon Forge, TN
03.2022 - 03.2023
- Fixed games and kept them running smoothly.
- Installed new exhibits, and developed new DIY ideas for future exhibits.
- I was in charge of the motion theater ride, keeping it running properly, troubleshooting problems, and doing inspections.
- I also found a large issue regarding safety kill switches that were in recall; 28 of 30 were in recall and needed to be dealt with, thus solving the biggest issue they had since day one.
- I kept a very detailed inventory of the products we had in storage.
- I built computers when they were needed for a new exhibit.
- I joined the company in going to Knoxville for the children's festival.
- When VR (Virtual Reality) devices weren't working properly, I had a record of things that were wrong, and I got them prepped for shipping to the manufacturer for proper internal fixes.
Technician
Face Amusement/Downtown Flavortown
Pigeon Forge, TN
03.2021 - 03.2022
- I was transferred from the arcade attendant position to the technician position, and relocated to the new facility less than a mile away.
- I fixed arcade machines, refilled them, and cleaned them as well.
- I kept a record of all the things that I had done on my shift and sent that to corporate.
- Installed new games and learned their functions and requirements.
- Learned to calibrate VR (Virtual Reality).
- I kept in contact with manufacturers when any problems arose that were odd or weren't normal.
Arcade Attendant
Face Amusement
Pigeon Forge, TN
06.2020 - 03.2021
- I ran the prize counter when guests had tickets to spend.
- Assisted guests with any issues they had regarding games not working properly.
- Counted inventory with the MOD once every month.
- Kept the arcade clean.
Cashier
British Petroleum
Sevierville, TN
07.2019 - 06.2020
- I ran the register and learned about lotto ticket sales and nicotine products.
- I cleaned the store in the PM and put products out as needed.
- Developed connections with regular customers and remembered things about what they normally get.
Sales Associate
Nantahala Outdoor Center
Gatlinburg, TN
07.2018 - 07.2019
- I learned about the product carried and applied to sales.
- I cleaned up around the store and put products that were misplaced back in their original spots.
- Greeted customers and developed a connection to better understand what their interests were to recommend what products may better suit/benefit them.
Sales Associate
Lucky Brand Jeans
Pigeon Forge, TN
06.2017 - 06.2018
- Put the product out, and folded the jeans and shirts neatly.
- Greeted customers as they entered the store.
- I ran the register when needed.
Photo Associate
Dollywood Theme Park
Sevierville, TN
07.2015 - 05.2017
- Sold packages and captured photos.
- I worked at the front entrance and also at ride locations.
- Made connections with customers in an attempt to give them a positive experience.
Supervisor
Wonderworks
Pigeon Forge, TN
06.2012 - 05.2015
- Organized breaks for the floor, and covered each ride location's break.
- I made pizzas for birthday parties and special events.
- Cleaned bathrooms.
- Organized rotations every 2 hours for ride attendants, ensuring no one was put at the same location twice, if possible.
Photo Associate
Dollywood Theme Park
Sevierville, TN
04.2010 - 05.2012
- I greeted potential customers as I offered to capture their photo.
- I sold photos and photo packages in an effort to save them money, as well as upselling.
- Made connections with customers to give them a positive experience.
- Sold photos at the entrance to the park, as well as at ride locations.
Education
Some College (No Degree) - Computer Science
Walters State Community College
Sevierville, TNSkills
- Customer service
- Problem solving
- Critical thinking
- Troubleshooting computer-related issues
- Point of sale operation
- Reliable and punctual
- Energetic self-starter
- Product recommendations
- Excellent people skills
- Money handling
- Calm demeanor
- Time management
- Store opening and closing
- Listening skills
- Product demonstrations
Timeline
Sales Associate
Emery 5 & 10
05.2024 - Current
Technician
Lazerport Family Fun Center
03.2023 - 05.2024
Technician
Beyond the Lens
03.2022 - 03.2023
Technician
Face Amusement/Downtown Flavortown
03.2021 - 03.2022
Arcade Attendant
Face Amusement
06.2020 - 03.2021
Cashier
British Petroleum
07.2019 - 06.2020
Sales Associate
Nantahala Outdoor Center
07.2018 - 07.2019
Sales Associate
Lucky Brand Jeans
06.2017 - 06.2018
Photo Associate
Dollywood Theme Park
07.2015 - 05.2017
Supervisor
Wonderworks
06.2012 - 05.2015
Photo Associate
Dollywood Theme Park
04.2010 - 05.2012
Some College (No Degree) - Computer Science
Walters State Community College