Summary
Overview
Work History
Education
Skills
Building Computers
Electrical Work
Timeline
Generic

Cole McKittrick

West Bend,WI

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Sendik's
06.2021 - Current
  • Helps large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handles customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintains high level of product knowledge, providing accurate information to customers.
  • Solves problems with products and services by providing customers with technical support.
  • Actively listens to customers, handling concerns quickly and escalating major issues to supervisor.

Education

Associate of Applied Science - IT Help Desk, IT Technical Support, IT Networking

Moraine Park Technical College
Fond Du Lac, WI
05.2024

Skills

  • Customer Service
  • Problem Resolution
  • Team Collaboration
  • Sales Transactions
  • Technical Support
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • Hardware and Software Configuration
  • Technical Troubleshooting
  • Sales Transactions

Building Computers

Built over 10 custom computers for friends and co-workers, and successfully installed Windows 11 onto each computer. Worked within each client's budget and gave recommendations. Provided assistance and answered questions after the computers were built.

Electrical Work

Completed a bedroom lighting project that consisted of replacing a single central ceiling light. Cut large holes into the ceiling for new lights, fished electrical wire through the insulated ceiling and wired in 6 recessed lights.


Installed recessed lights on the outside of a garage. Cut holes into outside aluminum soffit, connected new electrical wire to existing lights inside the garage, ran the wire to the outside where the holes were made to wire in the new lights.


installed low voltage deck lights to deck railing. Installed a transformer and ran low voltage electrical wire to each light.

Timeline

Customer Service Associate

Sendik's
06.2021 - Current

Associate of Applied Science - IT Help Desk, IT Technical Support, IT Networking

Moraine Park Technical College
Cole McKittrick