Cole Morris
Ogden,UT
Summary
Enthusiastic Customer Service professional with expertise in communication and leadership. Driven to provide superior quality customer service and training. Proficient in time management, active listening, and problem-solving skills. Highly adept at training, managing, coaching, and mentoring with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Sales Representative
Vivint Smart Home
01.2024 - Current
- Expanded customer base through knocking, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Server
Darden Restaurant Group
10.2023 - 04.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Chick-fil-A
08.2015 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Assistant Coordinator
BYU - FSY
01.2023 - 08.2023
- Facilitated team-building exercises to strengthen group cohesion and promote collaboration among diverse groups of youth.
- Ensured the safety and well-being of over 800 youth and camp counselors.
- Assisted in staff training sessions by sharing expertise on effective youth leadership techniques, promoting professional development among colleagues.
Help Desk Representative
Ascent Credit Union
09.2019 - 07.2020
- Supported branch leadership in achieving performance targets by actively contributing to sales strategies and member engagement efforts.
- Managed high volumes of transactions daily while ensuring accuracy, timeliness, and adherence to credit union policies.
Education
Bachelor of Science - Pre-Medicine
Utah Valley University
Orem, UT04.2026
Associate of Science - Medical Laboratory Science
Weber State University
Ogden, UT04.2024
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Network development
Timeline
Sales Representative
Vivint Smart Home
01.2024 - Current
Server
Darden Restaurant Group
10.2023 - 04.2024
Assistant Coordinator
BYU - FSY
01.2023 - 08.2023
Help Desk Representative
Ascent Credit Union
09.2019 - 07.2020
Shift Leader
Chick-fil-A
08.2015 - 10.2023
Bachelor of Science - Pre-Medicine
Utah Valley University
Associate of Science - Medical Laboratory Science
Weber State University
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