Cole Robison
San Antonio,TX
Summary
Dynamic professional with extensive retail experience, including a notable tenure at Marshalls, where I excelled in-store organization and customer satisfaction. Skilled in cash management and known for exceptional communication abilities, consistently improving team efficiency and store performance. Proficient in Microsoft Excel and knowledgeable about HTML coding.
Overview
2
2
years of professional experience
Work History
Merchandise Associate
Marshalls
03.2022 - 06.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Updated signage and price tags to reflect current sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Host
Olive Garden Restaurant
12.2021 - 02.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Merchandise Associate
Marshalls
05.2021 - 11.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Bachelor's Degree - Management Information Systems (MIS)
Texas A&M University
College Station, TX05-2027
High School Diploma -
John Jay Science And Engineering Academy
San Antonio, TX06-2023
Skills
- Retail experience
- Store Organization
- Cash Management
- Microsoft Excel
- Data Modeling
Timeline
Merchandise Associate
Marshalls
03.2022 - 06.2023
Host
Olive Garden Restaurant
12.2021 - 02.2022
Merchandise Associate
Marshalls
05.2021 - 11.2021
Bachelor's Degree - Management Information Systems (MIS)
Texas A&M University
High School Diploma -
John Jay Science And Engineering Academy
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