Angelina Diaz
Fort Lauderdale,FL
Summary
Hospitality professional with a decade of experience driving guest satisfaction in fast-paced settings. Recognized for delivering top-tier service that enhances the customer experience and encourages repeat business. Expertise in staff training, conflict resolution, and operational support, contributing to successful event execution and brand representation.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Server Shift Leader
Moxies
Fort Lauderdale, USA
10.2024 - 02.2026
- Assisted management with operations, scheduling, and team motivation to enhance overall service quality.
- Trained new hires on brand standards and guest interaction techniques to ensure consistency in guest experience.
- Deliver personable, high-energy service that keeps guests returning.
- Processed payments and resolved guest concerns with professionalism and discretion to maintain customer satisfaction.
Floor Manager / Shift Leader
Orosoko Sound Bar
Charlotte, USA
03.2024 - 09.2024
- Oversaw large-scale events and VIP reservations, ensuring seamless execution.
- Collaborated with promoters, DJs, and vendors to produce successful nights.
- Handled escalations swiftly to preserve positive guest rapport.
- Coordinated daily nightlife operations to enhance guest experiences.
Server
800 Degrees Woodfired Kitchen
Charlotte, USA
03.2023 - 09.2024
- Delivered upbeat service that fostered connection and hospitality, enhancing guest experience.
- Promoted featured menu items, events, and seasonal specials to increase customer engagement.
- Coordinated event setup logistics and facilitated communication between staff and guests to ensure smooth operations.
Lead Server / Trainer
Sparrow
Fort Lauderdale, USA
07.2021 - 03.2023
- Trained and mentored staff in hospitality and service recovery, enhancing team effectiveness and guest satisfaction.
- Collaborated with leadership to refine service standards, improving overall service quality.
- Supported private events, creating memorable experiences that fostered guest loyalty.
Server / Trainer
Anthony’s Coal Fired Pizza
05.2016 - 03.2020
- Took guest orders and delivered food promptly to enhance dining experience.
- Maintained company standards during service to ensure customer satisfaction.
- Operated phone and POS to facilitate efficient order processing.
- Adequate menu knowledge.
- Executed timely deliveries of products to customers.
Education
Associate’s Degree -
Valencia College
Orlando, FL01-2021
High School Diploma -
Western High School
Davie, FL05-2018
Skills
- POS systems and secure payment handling
- Accurate payment processing
- High-volume operations
- Event coordination
- Product upselling
- Staff training and development
- Conflict resolution
- Time management skills
Certification
- Food Handler’s Certification
- Florida 2-15 Insurance License (active)
- Driver’s License
Events And Brand Experience
Brand Ambassador
Beneteau, January 2024-Current
Represented Beneteau, a global luxury yacht brand, at major events including:, Miami Boat Show 2025, Fort Lauderdale Boat Show 2025, West Palm Beach Boat Show 2024, Red Bull at F1 Miami 2025.
- Delivered engaging, polished brand interactions for VIP and general guests.
- Supported event setup, guest relations, and marketing activations.
Brand Ambassador
Breakaway Music Festival Charlotte, NC, May 2021-September 2023
- Represented a national music festival brand across consecutive yearly events.
- Welcome attendees, coordinated VIP entries, and promoted on-site brand partners.
- Supported on-site marketing teams with crowd engagement and event operations
- Recognized for reliable, energetic, and brand-consistent presence.
Timeline
Server Shift Leader
Moxies
10.2024 - 02.2026
Floor Manager / Shift Leader
Orosoko Sound Bar
03.2024 - 09.2024
Server
800 Degrees Woodfired Kitchen
03.2023 - 09.2024
Lead Server / Trainer
Sparrow
07.2021 - 03.2023
Server / Trainer
Anthony’s Coal Fired Pizza
05.2016 - 03.2020
Associate’s Degree -
Valencia College
High School Diploma -
Western High School