Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cole Thomas

Fontana,CA

Summary

A dedicated, hard working professional, highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Completed Associate's degree in Business Administration. Currently working on completing Bachelor's in Business Administration-Management, graduating December 2025. Adept at working in team environment and achieving results under changing conditions. Known for reliability, adaptability, and strong communication abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Staff

EM Speed and Power
04.2020 - 06.2024


  • Maintained accurate inventory of room availability, updating reservation system as needed to prevent overbooking issues.
  • Coordinated group bookings, ensuring smooth arrivals and departures for large parties of guests.
  • Increased customer loyalty by addressing concerns promptly and professionally.
  • Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
  • Utilized strong multitasking skills to manage multiple tasks simultaneously while maintaining a friendly demeanor under pressure.

Commercial Roofer

Rosscrete Roofing Inc
06.2024 - 08.2024
  • Assisted with roof installations and repairs on industrial warehouses (single ply and emulsion jobs).
  • Adhered to all safety practices for personal and team protection.
  • Optimized workflow by organizing tools and equipment efficiently at job sites.
  • Improved customer satisfaction by promptly addressing concerns and providing tailored solutions.

Cashier

Chicken Charlie's FryBQ
01.2017 - 01.2021
  • 2017, 2019, 2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Demo Team/Installer

Quality Craft Flooring
05.2019 - 08.2019


  • Operated tools, equipment, and machinery according to safety standards.
  • Laid out materials and system components to prepare for installation.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.

Education

Bachelor of Science - Business Administration - Management

California Baptist University
Riverside, CA
12.2025

Associate of Science - Business Administration

Mt. San Antonio College
Walnut, CA
06.2024

High School Diploma -

Damien High School
La Verne, CA
05.2018

Skills

  • Team player attitude
  • Customer service expertise
  • Scheduling
  • Leadership
  • Sales experience
  • Problem-solving skills
  • Time management
  • Listening skills
  • Microsoft office: Excel & PowerPoint
  • Oral and written communications
  • Detail-oriented
  • Open to constructive input

Certification

Excel Associate Certification

PowerPoint Associate Certification

Timeline

Commercial Roofer

Rosscrete Roofing Inc
06.2024 - 08.2024

Front Desk Staff

EM Speed and Power
04.2020 - 06.2024

Demo Team/Installer

Quality Craft Flooring
05.2019 - 08.2019

Cashier

Chicken Charlie's FryBQ
01.2017 - 01.2021

Associate of Science - Business Administration

Mt. San Antonio College

High School Diploma -

Damien High School

Bachelor of Science - Business Administration - Management

California Baptist University

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Cole Thomas