Cole Thompson

• Maintained a consistent sales pipeline for short and long term quota achievement
• Facilitated the entire sell cycle including outreach, proposals, invoicing, sourcing, order fulfillment and shipping logistics
• Navigated complex deals to achieve a strong margin and maximize revenue for the company
• Utilized HubSpot and Apollo to analyze strong cold lead opportunities and identify key decision makers
• Worked closely with director of marketing to identify new sales tools and assets to maximize lead flow efficiency

• Analyzed business operations to integrate online booking software to clients in various industries.
• Analyzed website data to accelerate business growth and increase online presence.
• Retained clients through strong personal relationships and product expertise.

• Managed B2B account requests, streamlining crediting, shipping logistics, inventory reservation, and marketing promotions.
• Cultivated strong relationships with retailers, sales representatives, and internal teams to facilitate seamless operations with key accounts.
• Analyzed client feedback to identify areas for improvement in service offerings.

• Resolved customer issues including troubleshooting product defects, processing returns, exchanges, refunds, and pro-member admissions to enhance customer satisfaction.
• Oversaw, allocated, and operated all order processing for North America.
• Facilitated interdepartmental discussions using customer insights to drive continuous growth and innovation.

• Oversaw reception employees by scheduling shifts, supervising daily operations, and implementing disciplinary measures.
• Identified and engaged prospects, conducted interviews, and selected new team members.
• Trained new team members until they demonstrated exemplary job knowledge and performance.

• Performed a great deal of multitasking, often working simultaneously on general administrative tasks, responding to customer queries, and general information monitoring.
• Managed appointment scheduling and coordination for real estate agents, enhancing office efficiency.
• Handled incoming inquiries via phone and email, providing timely responses and accurate information.

2011-2016