Cole Townsend
Regional Manager
San Diego,CA
Summary
Effective leader in driving optimal customer satisfaction. Recognized for reversing downward trends by building strong teams, laser focus on client experience and driving bottom line. Coach and develop leaders.
Overview
11
11
years of professional experience
Work History
Regional Manager
Acuity Eye Group
06.2021 - Current
- Responsible for oversight of San Diego Territory.
- Manage payroll, scheduling, and budget planning.
- Hired and trained successful employees.
- Take results driven approach to all areas of role and take initiative to identify and act on opportunities.
- Assist in launching new locations.
- Develop standard operating procedures to streamline business.
- Work collaboratively with store teams and cross functional partners.
Lead Optician
Total Vision, LLC
04.2019 - 01.2021
- Uncover patients needs and build value in products.
- Consult with prescribing doctor on recommendation
- Onboard and develop training materials.
- Quality control with products.
- Meet with industry reps to ensure up to date products and market knowledge
- Developed organized system for sustaining daily operations, confidential record retention and compliance with safety and legal policies and procedures.
Dispensary Coordinator
Mira Mesa Optometry
08.2016 - 04.2019
- Managed and coached staff on sales techniques and building patient relationships.
- In charge of inventory, frame purchasing, and product placement.
- Met with industry reps to ensure up to date products and market knowledge
FOH Manager
The Green Dragon Tavern and Museum
11.2014 - 08.2016
- Responsible for managing FOH employees including servers, hosts, bartenders, and food runners
- Responsible for scheduling and time off requests
- Responsible for setting up large parties, reservations, and events in the museum
Office Assistant
Lobue Laser and Eye Medical Centers
04.2014 - 11.2014
- Responsible for scheduling appointments and maintaining records and files
- Responsible for recording patient case history
- Responsible for contacting insurance companies for clients coverage and billing
Hostess
The Lobster
04.2012 - 04.2014
- Responsible for seating assignments prior to service and present plan to restaurant during pre-shi meeting
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Greet and acknowledge guest and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
Sales Associate
True Religion Brand Jeans
03.2011 - 09.2012
- Responsible for maintaining a client book and reaching out to clients when new collections arrive
- Trained new sales associates on company vision and initiatives
- Responsible for achieving an aggressive sales goal monthly
Education
Some College (No Degree) -
Cypress Community College
Cypress, CASome College (No Degree) -
Santa Monica Community College
Santa Monica, CASkills
- Performance Monitoring and Evaluation
- Human Resources Oversight
- Sales Tracking
- Management Training
- Hiring and Onboarding
- Operational Standards
- Problem Anticipation and Resolution
- Department Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Regional Manager
Acuity Eye Group
06.2021 - Current
Lead Optician
Total Vision, LLC
04.2019 - 01.2021
Dispensary Coordinator
Mira Mesa Optometry
08.2016 - 04.2019
FOH Manager
The Green Dragon Tavern and Museum
11.2014 - 08.2016
Office Assistant
Lobue Laser and Eye Medical Centers
04.2014 - 11.2014
Hostess
The Lobster
04.2012 - 04.2014
Sales Associate
True Religion Brand Jeans
03.2011 - 09.2012
Some College (No Degree) -
Cypress Community College
Some College (No Degree) -
Santa Monica Community College
Similar Profiles
Mariana CervantesMariana Cervantes
Ophthalmic Clinic Lead at Acuity Eye GroupOphthalmic Clinic Lead at Acuity Eye Group
Sandra k khimthangSandra k khimthang
Registered Nurse at Acuity Eye GroupRegistered Nurse at Acuity Eye Group
Paola PerezPaola Perez
Front Office Lead at Acuity Eye GroupFront Office Lead at Acuity Eye Group
Yvonne MendezYvonne Mendez
Back Office Technician at Acuity Eye GroupBack Office Technician at Acuity Eye Group
Andrew CrossAndrew Cross
Cashier at Vons Grocery StoreCashier at Vons Grocery Store