Summary
Overview
Work History
Education
Skills
Timeline
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Cole Wehri

Raleigh,NC

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

5
5
years of professional experience

Work History

Senior Service Technician

Systems Electronics
06.2021 - 10.2023


  • Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions, and promptly contact customer representatives to assess and diagnose equipment/system issues.
  • Utilize prescribed troubleshooting procedures, technical manuals, part manuals, change notices, and bulletins to efficiently repair and service nurse call systems and other related building system products at customer sites.
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, to ensure compliance with safety standards and customer requirements.
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals, enhancing the accuracy of installations and troubleshooting.
  • Demonstrate exceptional customer service skills by maintaining clear and consistent communication with district staff and customers, ensuring high levels of customer satisfaction.
  • Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers, to track and document service activities.
  • Secure customer signatures upon the completion of service call assignments, ensuring proper documentation and client acknowledgment.
  • Actively participate in a scheduled On-call rotation to provide emergency support and assistance as needed.
  • Contribute to the training and mentorship of other members on the service team, sharing knowledge and expertise to enhance the team's overall capabilities.
  • Perform any additional duties as assigned, exhibiting flexibility and a commitment to the team's success.

Senior Technical Lead

Systems Electronics
08.2018 - 06.2021
  • Worked closely with project managers and site supervisors to ensure seamless coordination and timely project completion.
  • Conducted low voltage cable installation, including pulling, terminating cables, and installing devices.
  • Proficiently tested, programmed, and labeled systems to ensure proper functionality.
  • Participated in the installation of nurse call systems, critical communications, sound systems, and low voltage systems.
  • Followed company processes and procedures, establishing project timelines for efficient coordination and just-in-time material delivery.
  • Consistently reported to project locations on time, equipped with the necessary tools and a clear understanding of daily tasks.
  • Collaborated with project teams to ensure high-quality project completion, including comprehensive system testing, labeling, and issue resolution.
  • Demonstrated punctuality, accountability, and the ability to work well with a team to solve problems.
  • Maintained thorough documentation of work and actively participated in safety meetings, training, and educational activities.
  • Upheld a strong commitment to safety and exhibited a positive attitude while providing exceptional customer service.
  • Demonstrated strong troubleshooting and problem-solving skills in the field.
  • Utilized proficient written and verbal communication in English.
  • Capability to climb ladders and handle cable boxes weighing up to 50 lbs.
  • Possessed reliable transportation for commuting to job sites and maintained a personal set of tools for project work.

Education

Associate of Applied Science - Power Plant Technology

Bismarck State College
Bismarck, ND
05.2015

Skills

  • Quality Assurance
  • Time Tracking
  • Preventive Maintenance
  • Regulatory Compliance
  • Equipment Troubleshooting
  • Project Oversight
  • Customer Service
  • Technical Support
  • Professional and Courteous
  • Power Tool Proficiency
  • Testing and Evaluation
  • Flexible and Adaptable
  • Troubleshooting Skills
  • Service Reports

Timeline

Senior Service Technician

Systems Electronics
06.2021 - 10.2023

Senior Technical Lead

Systems Electronics
08.2018 - 06.2021

Associate of Applied Science - Power Plant Technology

Bismarck State College

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Cole Wehri