COLEEN C. MC CARTHY-CUFFY
Summerville,South Carolina
Summary
Strategic Director of Administrative Services with extensive experience in enhancing operational efficiency in healthcare environments. Proven ability to align administrative and financial systems with organizational goals, ensuring sustainable performance. Expertise in revenue cycle management, budgeting, and forecasting, utilizing data analytics for compliance and strategic decision-making. Committed to promoting employee engagement and implementing robust risk and safety management protocols.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Director of Administrative Services
Fetter Healthcare Network
Charleston, South Carolina
10.2024 - Current
- Provide visionary direction for Human Resource, Central Supply and Facilities Departments to ensure administrative, operational, and fiscal systems align with long-term organizational goals and financial sustainability.
- Serve as a strategic business partner to the leadership team, fostering synergy and accountability to achieve sanctioned organizational objectives.
- Execute comprehensive work plans and organizational strategies, optimizing service delivery through precise cross-functional coordination.
- Oversee diverse workforce and promote Employee Engagement, Multi-Specialty Team Leadership, and Stakeholder Relations.
- Implement robust reporting and monitoring systems to track objectives, ensuring real-time adjustments and clear stakeholder communication.
- Collaborate with budget formulation and execution, maintaining a sharp focus on profitability, market trends, and competitive positioning.
- Directed maintenance of Policy and Procedure Manual, maintaining operational protocols as current, accurate, and compliant.
- Leveraged advanced data analytics to inform management decisions and maintain compliance with federal, state, and local regulations.
- Partner with executive leadership to enhance organizational branding and community engagement while upholding the highest ethical and social standards.
- Championed culture of safety by implementing security measures and protocols for all staff and facilities.
Senior Practice Manager
Fetter Healthcare Network
Charleston, South Carolina
12.2023 - Current
- Supervised, mentored, and trained program and practice managers across Fetter Health Care Network sites to enhance team effectiveness and service delivery.
- Managed daily operations of medical providers and site management.
- Ensure patient satisfaction and quality care in respect to Value Based Care Model.
- Ensures clinical operations are consistent with programs, implementing and optimizing best practices of the Patient Centered Medical Home.
- Promote standards of practice management through development and standardization of policies, protocols, and guidelines.
- Collaborated with program leaders to design workflows that ensured operational consistency and optimized patient care delivery.
- Provides continuous performance management and conduct employee performance evaluations, clarifying expectations and providing feedback.
- Assist in preparing annual budget and maintain on-going forecasting of patient revenue and expenses.
- Assist with monthly appointments and revenue maximization meetings with FHCN’s Leadership.
- Developed and maintained community relationships to effectively promote FHCN’s strategy, mission, vision, and values.
- Ensure compliance with current healthcare regulations, medical laws, and high ethical standards, to include operational compliance for Quality Assurance (NCQA), Uniform Data System (UDS).
Clinic Operations Manager
Barrier Islands Free Medical Clinic
Charleston, South Carolina
06.2022 - 12.2023
- Supervising daily administrative operations.
- Develop and implement office policies and procedures.
- Liaise with medical staff to identify efficiencies in the facility’s operations.
- Onboarded clinical and non-clinical staff, including hiring, training, implementing computer access, conducting background checks, and verifying necessary certifications.
- Provide and create clinic eligibility material for patients.
- Generate inventory records.
- Update patient health records, including admissions and eligibility requirements.
- Create work schedules for clinical and non-clinical staff and volunteers.
- Keep records of expenses and suggest ways to minimize costs.
- Arrange cleaning staff and emergency maintenance services as necessary.
- Answer queries from doctors, nurses, and patients.
- Resolve potential issues with patients, staff, and volunteers.
- Ensure compliance with current healthcare regulations, medical laws, and high ethical standards.
Director, Community Outreach Programs
Solutions of Promise
Summerville, South Carolina
08.2015 - 06.2022
- Developing press releases, brochures, and other marketing materials.
- Organized outreach events, coordinating sales, marketing, and planning to promote services and secure donations.
- Developing and maintaining the organization's website.
- Collected and analyzed data on local demographics, developed insights, and presented conclusions to stakeholders to inform program strategies.
- Advertising for screening, and recruiting volunteers, providing them with training and support, tracking their performance, and keeping records of their activities.
- Lead and assist the Preschool Staff in the establishment and operation of the preschool, including day to day operations and special events.
- Train and supervise the Preschool Staff by holding regular meetings, mediating minor disagreements, and assisting staff when necessary.
- Plan, organize, coordinate, and promote professional development, training, and staff meetings.
- Regularly monitor paid staff performance and provide coaching or mentoring for performance improvement and development.
- Provide day-to-day leadership and work with staff to ensure high performance and to promote a positive employee relations environment.
- Ensure compliance with licensing requirements of the Department of Human Services/State of South Carolina Childcare Licensing Department, and all other applicable county, state and federal laws, rules, and regulations.
- Serve as the primary point of contact with all governmental and regulatory bodies in connection with the Preschool.
- Plan and implement health and safety programs including universal health precautions, emergency procedures, and facility and equipment safety.
- Establish enrollment processes that ensure children are enrolled efficiently, acclimated smoothly into their classroom, and monitored to ensure success.
- Managed fiscal operations of Community Outreach within annual budget, overseeing collection of enrollment fees and tuition, purchasing equipment and supplies, and ensuring compliance with financial policies and reporting requirements.
Reimbursement Analyst
MUSC Physicians
Charleston, South Carolina
04.2014 - 08.2015
- Primary responsibilities include preparation of financial statement, analysis, and financial reporting.
- Create various reimbursement related reports as requested by Department Managers and Senior Management.
- Chair Revenue Monthly Cycle meetings for three departments.
- Perform various duties as the Medicare Payer liaison; in service, attend conferences as well as submitting monthly Medicare Newsletter throughout the Revenue Cycle.
- Proven track record in accomplishment of goals and excellent problem-resolution skills.
Business Manager
North Shore Long Island Jewish Health System
Manhasset, New York
01.2007 - 05.2011
- Assisted in preparing annual budget and maintained ongoing forecasting of patient revenue and OTS expenses to support financial planning.
- Assist with monthly appointments and revenue maximization meetings with Hospital Leadership.
- Achieved patient satisfaction standards and goals through maximizing the patients experience and the department revenue by directly leading in patient billing inquiries.
- Facilitated recruiting, hiring, training, coaching, and evaluating of employees to enhance team capabilities.
- Managed daily accounting operations and assisted Administrative Director in delivering financial leadership for department.
- Primary responsibilities included preparation of financial statement, analysis and financial reporting, budgeting/forecasting, audit and control, asset & liability reconciliation, working capital and cash control.
- Assisted with capital expenditure plans.
- Oversee the administration and control of contracts.
- Ability to communicate effectively with clients, vendors, and employees.
- Proven track record in accomplishment of goals and excellent problem-resolution skills.
Third Party Billing Coordinator
Planned Parenthood Hudson Peconic
Hawthorne, New York
06.2004 - 11.2006
- Ensure the proper charge entry of third-party insurance claims.
- Provide assistance to the thirteen PPHP center staff and patients with billing inquiries.
- Responsible for the identification and correction of Medicaid claims.
- Responsible for billing and correspondence to various insurance companies.
- Present various reports as assigned.
- Perform collection of aged accounts.
Office Coordinator
St. Lukes- Roosevelt Hospital Center
New York, New York
12.2003 - 06.2004
- Responsible for the recruiting, hiring, training, coaching, developing, and evaluating of employees.
- Assisted the Chief of Neurology with administrative functions.
- Ensured the proper implementation of office policies and procedures.
- Aided the various departments within the hospital. Handled the office inventory.
- Practiced, offered, and emphasized high quality medicine and client communication.
Medical Biller
Advanced Urology, PC
New York, New York
07.2002 - 12.2003
- Managed aged receivables to facilitate timely resolution and improve cash flow.
- Ensure the proper coding and billing of patient encounters.
- Entered insurance payments into computer system.
- Addressed patient and insurance company inquiries to ensure clarity and prompt resolution.
- Executed collection efforts for insurance payment denials to recover outstanding payments.
Education
Master of Business Administration - Business Administration
CAPELLA UNIVERSITY
Minneapolis, Minnesota01.2026
Master of Science - Organizational Leadership
NYACK COLLEGE
Nyack, New York09.2009
Bachelor of Science - Organizational Management
NYACK COLLEGE
Nyack, New York04.2008
Associate of Applied Science - Health Information Management
MONROE COLLEGE
Bronx, New York06.2001
Skills
- Revenue cycle management
- Budgeting and forecasting
- Value-based care models
- Strategic resource allocation
- Performance excellence
- Regulatory compliance (HIPAA, OSHA, CMS)
- JCAHO accreditation
- NCQA standards
- Policy and procedure development
- Enterprise EMR/EHR systems (Epic, Cerner, Athenahealth)
- AI-driven automation
- Data analytics
- Health information systems
- Cross-functional leadership
- Workforce resilience and engagement
- Multi-specialty team leadership
- Stakeholder relations
References
Available upon request.
Skills
- Strategic & Financial Leadership
- Operational & Clinical Governance
- Healthcare Systems & Technology
- Multi-Setting Administrative Expertise
- Human Capital Management
Certification
Society of Human Resource Management, Certified Professional (SHRM-CP) exp. 12/2028
Timeline
Director of Administrative Services
Fetter Healthcare Network
10.2024 - Current
Senior Practice Manager
Fetter Healthcare Network
12.2023 - Current
Clinic Operations Manager
Barrier Islands Free Medical Clinic
06.2022 - 12.2023
Director, Community Outreach Programs
Solutions of Promise
08.2015 - 06.2022
Reimbursement Analyst
MUSC Physicians
04.2014 - 08.2015
Business Manager
North Shore Long Island Jewish Health System
01.2007 - 05.2011
Third Party Billing Coordinator
Planned Parenthood Hudson Peconic
06.2004 - 11.2006
Office Coordinator
St. Lukes- Roosevelt Hospital Center
12.2003 - 06.2004
Medical Biller
Advanced Urology, PC
07.2002 - 12.2003
Master of Business Administration - Business Administration
CAPELLA UNIVERSITY
Master of Science - Organizational Leadership
NYACK COLLEGE
Bachelor of Science - Organizational Management
NYACK COLLEGE
Associate of Applied Science - Health Information Management
MONROE COLLEGE