Coleen Wahlers
Landing,USA
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in fast-paced medical practice. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
Work History
Practice Manager
AMG Physical Medicine & Rehabilitation
Cedar Knolls, NJ
04.2019 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Facilitate communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Ordered all office supplies and kept check on inventory levels.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversee the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Address patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Oversee accounting, budgeting, and financial reporting.
- Coordinate with physicians to optimize appointment schedules and maximize daily patient flow.
- Conduct routine office inspections, identifying areas needing improvement and eliminating hazards posed to staff and physicians for continued compliance with associated regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 12 office personnel.
Medical Assistant/Worker's Compensation and Auto Insurance Coordinator
Atlantic Health System, Rockaway Orthopedics
Rockaway, NJ
05.2017 - 04.2019
- Organize and maintain a system for various worker's compensation and auto related patient charts
- Directly communicate with various insurance company adjustors and nurse case managers to troubleshoot care/payment topics on behalf of the patients
- Complete, authorize, and coordinate patient medical care to in-network service providers, based upon the doctor's evaluation
- Handle all worker's compensation and auto patient's employment paperwork, including disability and reporting
- Order and authorize all injectable medication for Medicare and commercial insurance patients
- Book all new worker's compensation/auto and injectable medication patient appointment
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Front End Rep/Worker’s Compensation & Auto Claims/Medical Assistant
David J. Feldman, MD
Denville, NJ
06.2007 - 05.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Documented vital signs and health history for patients in clinic
- Organized and maintained a system for various worker's compensation and auto related patient charts
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Directly communicated with various insurance company adjustors and nurse case managers to troubleshoot care/payment topics on behalf of the patients
- Complete, authorize, and coordinate patient care to in-network service providers, based upon the doctor's evaluation
- Handled all worker's compensation and auto patient's employment paperwork, including disability and reporting
- Order and authorize all injectable medication for Medicare and Commercial insurance patients
- Book all new worker's compensation/auto and injectable medication patient appointments.
Service Administrator/Internet Sales
BMW of Denville
03.2006 - 05.2007
- Answered phones for entire business complex
- Directly assisted customers on making their car service appointments
- Directly handled service department loaner car pool
- Billed and cashed out all customers for service and parts
- Worked directly with prospective new car buyers via email and phone regarding the purchase of new vehicles
- Handled in-person appointments to show and discuss new vehicles with clients.
Education
Certified Massage Therapist - Massage Therapy
Dover Business College
Dover, NJ01.2008
Exercise Science
County College of Morris
Randolph, NJ05.2003
High School Diploma - General Study
Roxbury High School
Succasunna, NJ06.2000
Skills
- Practice Management
- Strong Organizational Skills
- Team Player
- Employee performance
- Strategic Planning
- Budget Oversight
- Supplies Ordering
- Performance Metrics
- Critical Thinking Skills
- Staff Scheduling
- Active Listening Skills
- Sharp Problem Solver
- Professional & Courteous Demeanor
Timeline
Practice Manager
AMG Physical Medicine & Rehabilitation
04.2019 - Current
Medical Assistant/Worker's Compensation and Auto Insurance Coordinator
Atlantic Health System, Rockaway Orthopedics
05.2017 - 04.2019
Front End Rep/Worker’s Compensation & Auto Claims/Medical Assistant
David J. Feldman, MD
06.2007 - 05.2017
Service Administrator/Internet Sales
BMW of Denville
03.2006 - 05.2007
Certified Massage Therapist - Massage Therapy
Dover Business College
Exercise Science
County College of Morris
High School Diploma - General Study
Roxbury High School