Summary
Overview
Work History
Education
Skills
Timeline
Generic

Colette Biggs

Greenville,North Carolina

Summary

Proven Customer Service Representative at Convergys, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution and efficient handling of escalated calls. Skilled in computer proficiency and active listening, significantly improved customer satisfaction by providing timely and accurate solutions.

Overview

10
10
years of professional experience

Work History

Certified Nursing Assistant

Florence Nursing Services
Rocky Mount, NC
11.2021 - 02.2024

Certified Nursing Assistant

Vidant Medical Center
Greenville, NC
10.2018 - 08.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Customer Service Representative

Convergys
Greenville, NC
03.2014 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate Of Business Administration - Business Administration

Pitt Community College
Winterville, NC

Diploma -

Parkridge Private School
Long Beach, CA
09.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency

Timeline

Certified Nursing Assistant

Florence Nursing Services
11.2021 - 02.2024

Certified Nursing Assistant

Vidant Medical Center
10.2018 - 08.2021

Customer Service Representative

Convergys
03.2014 - 06.2018

Associate Of Business Administration - Business Administration

Pitt Community College

Diploma -

Parkridge Private School
Colette Biggs