Colette Fourman
Longview,TX
Summary
Accomplished Store Manager with a proven track record at excelling in inventory management and leadership development. Demonstrated ability to enhance customer satisfaction and drive sales through innovative merchandising and effective team training. Skilled in multitasking, with a focus on maximizing profitability and operational efficiency.
Overview
31
31
years of professional experience
Work History
Store Manager
Big Lots Stores, Inc.
2018.05 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Michaels Arts and Crafts
2012.10 - 2017.11
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Co Manager
Walmart Stores,INC
1993.06 - 2012.10
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
Skills
- Problem-Solving
- Training and mentoring
- Inventory Management
- Store Merchandising
- Customer Relations
- Multitasking and Organization
- Leadership Development
- Operations Management
- Maximizing profitability
- Payroll Management
Timeline
Store Manager
Big Lots Stores, Inc.
2018.05 - Current
Store Manager
Michaels Arts and Crafts
2012.10 - 2017.11
Co Manager
Walmart Stores,INC
1993.06 - 2012.10
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