Colette Smith
Chicago,IL
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
20
20
years of professional experience
Work History
Clerk
USPS
Chicago, IL
06.2018 - Current
- Processed mail efficiently, ensuring timely delivery and adherence to postal regulations.
- Managed package sorting operations, optimizing workflow for improved accuracy.
- Implemented quality control measures that reduced processing errors significantly.
- Trained new clerks on standard operating procedures and postal service protocols.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Clerk
Chase Immigration Service
Chicago, IL
04.2015 - 03.2018
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Proxy Rep
Randstad
Chicago
04.2006 - 02.2015
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associate of Science - Visual Communication
International Academy of Design And Technology
Chicago, ILSkills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- File maintenance
- Document management
- Research
- Mail handling
- Processing mail
- Schedule and calendar management
- Mail sorting
- Quality management
Timeline
Clerk
USPS
06.2018 - Current
Clerk
Chase Immigration Service
04.2015 - 03.2018
Proxy Rep
Randstad
04.2006 - 02.2015
Associate of Science - Visual Communication
International Academy of Design And Technology