Colin Beatty
Chicago,Colorado
Summary
Well-rounded guest services experience in managing customer relations as well as approachability and general helpfulness. Both adaptable and motivated with a problem-solving mindset.
Overview
2
2
years of professional experience
Work History
Guest Services Associate
Highlands Ranch Community Assn
Highlands Ranch , Colorado
08.2021 - 06.2023
- Corrected guest issues promptly with knowledgeable and friendly service.
- Greeted guests in a friendly and professional manner.
- Processed payments for room charges, incidentals, and taxes.
- Assisted with check-in and check-out procedures.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Set up appointments, processed payments and responded to wide range of questions.
- Managed lost and found items according to established protocols.
Education
Bachelor of Arts - Film/Television Studies
DePaul University
Chicago, IL06-2027
Skills
- Writing and Verbal Communication
- Complaint Management
- Cash Handling
- Guest Check-In and Check-Out
- Conflict Management
- Guest Relations
- Guest Service and Assistance
References
References available upon request.
Timeline
Guest Services Associate
Highlands Ranch Community Assn
08.2021 - 06.2023
Bachelor of Arts - Film/Television Studies
DePaul University
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