Colin Grams
Manager
Brooklyn,NY
Summary
Outgoing, dependable, and people-oriented professional with five years of customer service/sales experience and a genuine passion for making lives brighter. Valued for providing exceptional customer service, leadership, creating and fostering collaborative relationships, and the ability to anticipate and meet customer and staff needs. Love to learn and can master new skills quickly. Creative and charismatic, and always willing to go above and beyond to ensure the success of staff and business.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Live Axe
Manhattan, NY
02.2021 - Current
- Oversee and manage all aspects of 10,000 sq ft, two bar, two floor venue
- Hired and trained 20+ employees
- Increased employee retention
- Create and foster collaborative team culture that allows employees to be happy to come to work
- Sell and coordinate events (over $500,000 in personal sales)
- Increase in revenue year over year (10-30%) 2023 revenue projected to be 10 million
- Utility player - willing and able to fill any role in venue (server, host, cook, bartender)
- Create and publish weekly schedule
- Respond to emails/phone calls and perform other office related tasks
- Maintain inventory
- Repair and maintain equipment
- Ensure customer satisfaction (4.9 star rating with over 2,000 reviews)
- Open and close venue
- Collaborate with owner to oversee finances and marketing
- Developed and maintained relationships with customers and suppliers through account development.
Opening General Manager/Partner
Marylou
Manhattan, NY
02.2022 - 07.2022
- Worked directly with owners and partners to establish a chic French bistro in the heart of East Village
- Aided in developing contemporary french dining and cocktail menus
- Hired and trained a staff of 15+ including servers, bartenders, hosts, bussers, runners, and barbacks
- Established and maintained vendor and business contacts
- Managed and oversaw ordering and organization of all inventory
- Built weekly schedules for full staff and managed payroll
- Maximized operational excellence by mentoring staff on industry practices and company procedures
- Assessed reports to evaluate performance, develop targeted improvements and implemented changes
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Professional Model
New York Models, Brave, PRM
New York, London, Milan
05.2018 - Current
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
- Expanded network and maintained relationships to secure regular work.
- Built extensive modeling portfolios showcasing adaptability and versatility for varied brands.
- Secured repeat bookings through outstanding professionalism.
- Adapted quickly to changing environments under pressure.
- Understood fashion trends to accurately portray brand and client briefs.
- Walked runways to introduce new collections.
Doorman/Bartender
Ruler Art Gallery
Manhattan, NY
03.2019 - 03.2020
- Informed guests about art, artists, venue, and any information about the gallery and exhibit
- Ensured guests felt welcome and appreciated for their patronage by creating excellent first impression and upscale vibe
- Recognized and entertained consistent clients and help guide them towards purchasing pieces
- Served and mixed drinks for guests
- Helped sell over $60,000 worth of artwork
Personal Assistant
Photographer Michael Raveney
Manhattan, NY
04.2019 - 03.2020
- Ensure that all requirements are met on set
- Support in any required capacity, need to be quick thinker and problem solver to ensure projects have all required assets and run smoothly
- Work with celebrities in professional and friendly manner, meeting their needs
- Knowledgeable of both people and equipment on set
Server
Evelina And Cafe Petisco
Manhattan, NY
06.2018 - 03.2020
- Maintain knowledge of vast and ever changing wine, cocktail, and specialty menus
- Greet guests in friendly and courteous manner
- Open and close restaurant
- Efficiently serve multiple tables with calm and charming demeanor
- Maintain clear and effective communication
- Clean and maintain work areas and tables
Waiter/Host/Bartender
Runway Waiters, NYC / Model Bartenders, NYC
Manhattan, NY
06.2018 - 03.2020
- Serve clients with smile and ensure best experience possible
- Fill any role client requires (Serving, Bartending, Bussing, Ushering, Coat check, Monitoring Doors)
- Interact and aid clients/celebrities as required at exclusive weddings, events, and fashion shows
Skills
Leadership
Conflict resolution
Interpersonal skills
Strong written and Verbal communication
Sales
Management
Customer service
Computer proficiency
Troubleshooting
Creativity
Serving
Adaptability
Delegation
ADP/Payroll
Timeline
Opening General Manager/Partner
Marylou
02.2022 - 07.2022
Manager
Live Axe
02.2021 - Current
Some College (No Degree) - Business Administration
TESU
12.2020 - 12.2022
Personal Assistant
Photographer Michael Raveney
04.2019 - 03.2020
Doorman/Bartender
Ruler Art Gallery
03.2019 - 03.2020
Server
Evelina And Cafe Petisco
06.2018 - 03.2020
Waiter/Host/Bartender
Runway Waiters, NYC / Model Bartenders, NYC
06.2018 - 03.2020
Professional Model
New York Models, Brave, PRM
05.2018 - Current
Education
Some College (No Degree) - Business Administration
TESU
Online 12.2020 - 12.2022