Summary
Overview
Work History
Education
Skills
Timeline
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Colin Lauritano

Boca Raton,FL

Summary

Dynamic and results-oriented leader with a proven track record of driving top-line sales growth and fostering exceptional customer experiences in high volume retail. Strong in leading high-performing teams and optimizing store operations to exceed business objectives. Skilled in leveraging KPI dashboards to guide strategic decision-making for floor leadership. Known for delivering impactful performance feedback and nurturing talent to achieve operational excellence. Proficient in guest experience management, problem-solving, and in-the-moment decision-making. Committed to creating a positive workplace culture and maximizing employee engagement. Possesses strong computer literacy and familiarity with various POS systems. Ready to utilize expertise in retail management to drive profitability and elevate customer satisfaction.

Overview

5
5
years of professional experience

Work History

Couture Bridal Stylist

Boca Raton Bridal
03.2023 - Current
  • Ensure Boca Raton Bridal company policies, procedures, brand, and service standards are fulfilled for each customer and their experience is met or exceeded.
  • Provide courteous service to all customers in accordance with Boca Raton Bridal Standards
  • Create a positive environment for all customers, bridal staff, and all vendors
  • Provide expert and positive information about dresses/products to the customers/ and adding on customizations
  • Meet selling goals by closing sales and meeting conversion goals: Conversion actualization in the last 12 months is 65%. Total average monthly sales $100K.
  • Conduct bridal appointments for each customer on time, including follow-up

Guest Experience Manager

Lululemon Athletica
09.2021 - 03.2023
  • Create and foster a respectful and inclusive team environment
  • Lead a team of 80-125 employees in a high volume retail environment ($18m+)
  • Lead from the floor to build, manage, and develop team members
  • Execute standard opening and/or closing procedures
  • Engage team members by helping them understand their impact
  • Oversee ongoing learning and development of team members
  • Resolve guest feedback and address emergent issues
  • Partner with other managers to review business data and planning processes
  • Analyzed guest data to identify trends and areas for improvement in service delivery.

Assistant Store Manager

Ulta Beauty
09.2018 - 09.2021
  • Promoting a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
  • Driving company profitability through operational excellence.
  • Planning and executing in-store events.
  • Reviewing/interpreting financial and operational reporting
  • Performing make-up applications, skincare analysis and product demonstrations.
  • Attracting, hiring, and retaining a diverse team of top talent.
  • Supporting all aspects of associate professional development.
  • Establishing strong brand partner relationships.
  • Promoting a culture of teamwork and guest service excellence.
  • Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Core Job Responsibility metrics for the store.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Executing various Asset Protection processes.
  • Communicating and providing feedback to field leadership.

Education

Graduated -

Greenwich High School
Greenwich, CT
06.2017

Skills

  • Guest Experience / Customer Service
  • Business Metrics (KPI's, conversion, UPT, etc)
  • Problem solving
  • In the moment decision making
  • Development of direct reports
  • Opening/ closing duties for high volume stores
  • Leading a team of 50 employees
  • Delivering powerful performance feedback
  • Computer Literate
  • Proficient in Mac and Windows Office
  • Familiar with assorted POS systems

Timeline

Couture Bridal Stylist

Boca Raton Bridal
03.2023 - Current

Guest Experience Manager

Lululemon Athletica
09.2021 - 03.2023

Assistant Store Manager

Ulta Beauty
09.2018 - 09.2021

Graduated -

Greenwich High School

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Colin Lauritano