Colin Rees
Lake Point,UT
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Ken Garff Ford, by excelling in customer service and workflow management. Skilled in fostering team collaboration and driving process improvements, leading to exceeding sales targets. Demonstrates a strong work ethic and exceptional communication abilities, contributing to significant service department advancements.
Overview
26
26
years of professional experience
Work History
Service Advisor
Ken Garff Ford
08.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Larry H. Miller Chrysler Jeep Dodge Ram
08.2016 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Manager
Discount Tire
07.1998 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
High School Diploma -
Kearns High School
Kearns, UT06.1998
Skills
Customer Service
Multitasking and Organization
Strong Work Ethic
Listening Skills
Excellent Communication
Team player mentality
Handling Customer Complaints
Workflow Management
Client rapport
Customer Relationship Management
Timeline
Service Advisor
Ken Garff Ford
08.2024 - Current
Service Advisor
Larry H. Miller Chrysler Jeep Dodge Ram
08.2016 - 08.2024
Manager
Discount Tire
07.1998 - 08.2016
High School Diploma -
Kearns High School
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