Windows
Steven Villanueva
IT Specialist
Houston,TX
Summary
Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
IT Specialist
Ken Garff Ford
05.2022 - Current
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Trained employees on new technologies, increasing competency levels across the organization.
- Optimized network performance through regular monitoring and maintenance.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
Parts Inventory Clerk
Texan Dodge
02.2021 - 05.2022
- Organized parts storage and stocked inventory according to established guidelines.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Processed required paperwork to expedite handling of shipped and received goods.
- Sorted and delivered materials to different work areas and staff.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Evaluated sales trends to recommend appropriate stocking levels for popular items, preventing stockouts during peak demand periods.
- Streamlined order processing for increased efficiency by properly categorizing and organizing parts inventory.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day
Footwear Sales Associate
Academy Sports + Outdoors
04.2019 - 02.2022
- Provide prompt and friendly service to all customers
- Zone footwear merchandise; re-work footwear area to ensure store conditions are meeting or exceeding expectations through processes
- Support customers in all segments of footwear with requests such as SKU or price lookups
- Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers with right products
- Maintained accurate knowledge of new products and services based on changing market trends.
- Greeted and offered sales assistance to every customer upon entry into store.
Education
Graphic Design
Lonestar Community College
Kingwood, Tx 08.2019 - 05.2021
Associate of Arts - Information Technology
Strayer University
Washington, DC 05.2001 -
Skills
Critical thinker
Software
Microsoft Office Suite
Remote Desktop Support (RDP)
Active Directory
Dynamic Host Configuration Protocol (DHCP)
Timeline
IT Specialist
Ken Garff Ford
05.2022 - Current
Parts Inventory Clerk
Texan Dodge
02.2021 - 05.2022
Graphic Design
Lonestar Community College
08.2019 - 05.2021
Footwear Sales Associate
Academy Sports + Outdoors
04.2019 - 02.2022
Associate of Arts - Information Technology
Strayer University
05.2001 -
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